Increase Agent Efficiency in Any Call Center

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Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)

Top 10 Ways to Increase Agent Efficiency in Any Call Center The agents are the foundations of every call center. Each agent contributes something to the call center – whether it is negative or positive. Globally, hundreds of techniques and training systems were introduced to create a firm balance between agent satisfaction and workflow efficiency…. Read more »

Why the Cloud Contact Center Industry Keeps on Growing

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Contact Center Incentive or Bonus Ideas, Contact Center Management Techniques, Contact Center Philosophy, Contact Center Strategy (Outbound)

Analysis – Why the Cloud Contact Center Industry Keeps on Growing? For the past 20 years, the contact center industry has grown beyond expectations. Different strategies were introduced, challenging the norms of customer service and preparing call centers for massive changes. One of the most notable changes is the integration of cloud technology. The cloud… Read more »

Outsourcing and the Scientific Method

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Contact Center Philosophy

Outsourcing is an ever-growing industry that shows no sign of decline. Whether it is nationally or internationally, it is a practice that helps businesses save money and in some cases, invest in expertise that may not be readily available when it comes to scaling in quantity. Many times, the question of quality arise when control… Read more »

How to Improve Business Performance With Call Center Services

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Contact Center Management Techniques, Contact Center Strategy (Outbound), Contact Center Structure

The contact center industry is growing beyond expectations. Around the world, many businesses are relying on call center firms for handling day-to-day processes. This leads to higher competition rate in the market, and contact centers need to formulate new service packages for their clients. The ‘average call center’ will have a small chance of surviving… Read more »

Why Virtual Manager Software Can Improve Call Center Effectiveness

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Contact Center Equipment, Contact Center Management Techniques, Contact Center Philosophy

Top Reasons Why Virtual Manager Software Can Improve Call Center Effectiveness   With telecommuting and online communications on the rise, the number of virtual call centers has doubled. Onsite call center giants still own large portions of the market, but virtual call centers are getting recognized as official business solutions. In fact, many business builders… Read more »

The Remarkable Benefits of Call Center Software

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Contact Center Equipment, Contact Center Management Techniques, Contact Center Structure

The advancement of the technology has been very rewarding to many industries such as the Call Center. No doubt, technology helps a lot in the progression of this industry. That is why there are many Call Center companies emerge and most likely maximizing the innovation of the technology to their advantage. Call Center Software is… Read more »

The Benefits of Establishing a Virtual Contact Center

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Contact Center Philosophy, Contact Center Structure

The BPO industry will always be a prime contributor to global business growth. Contact Centers are frequently being utilized for all varieties of business processes – inquiries, orders, sales, management, counseling, emergencies, and the list is almost endless. Any business that doesn’t rely on a call center service will lose a higher market position regarding… Read more »

10 Best Benefits of a Hosted Predictive Dialer

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Contact Center Equipment, Contact Center Philosophy, Contact Center Strategy (Outbound)

Predictive Dialer software can process outbound calls that are programmed to create a managing system using computer algorithms in dialing & recording telephone numbers while analyzing behavioral patterns from clients contacted by agents via phone. Its convenient use is highly recommended for it maximizes time, and decreases downtimes for agents working on the floor. In… Read more »