Quickly measure agent and lead performance with accurate real-time reporting. This starts with the Dashboard which gives a real-time view of what is currently happening with your campaign. Use the other reports to view historical data or apply filters to analyze specific views of your campaign’s data:
See individual agent performance as well as team summaries.
Analyze the performance of your inbound media by type and individual advertisement.
Lead File Dial
Use this report to identify lead files that are out of juice or determine which of your lead sources are worth your money.
See how call volume changes throughout the day. This report can help you staff appropriately to handle your inbound call volume.
Have a campaign with upsells, downsells, or multple product types? Use this report to find out what your agents are selling.
Find out the reasons why callers are not buying. This report will also help identify agents that may be selecting incorrect dispositions.
These are just a few of the many reports available. We are also able to provide custom reports that fit your specific needs.