3 Reasons to Prioritize Lead Management
Strong leads are the lifeblood of an outbound sales campaign. [...]
How Caller ID Remediation Can Boost Your Campaign
Gone are the days when everybody answered the phone [...]
Call Center Trends to Watch in 2026: Part Two
While technology and workforce changes are reshaping call centers, data, [...]
Call Center Trends to Watch in 2026: Part One
The contact center and customer experience (CX) sector continues [...]
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know
The Federal Communications Commission (FCC) has once again extended [...]
Lead Hygiene for Call Centers: Why Bad Data Costs More in 2026
As outbound calling becomes more regulated, more competitive, and [...]
9 Questions to Ask Before Choosing a Call Center Platform
Choosing a call center platform isn’t just about checking [...]
Launch a Call Center Fast: Go Live in 72 Hours
Need to get a campaign up fast? Whether you’re [...]
Digital Call Center Integration: Why It Matters Now
Nowadays, customers want options for how they can communicate [...]
Unorganized Call Center Data: The Hidden Threat to Efficiency
In the fast-paced world of customer service, call centers [...]