The Importance of a Personal Connection
When a customer calls an inbound call center, more [...]
CallShaper FAQs: Can I track media costs and cost per sale with CallShaper?
Each month, we will be highlighting a question we [...]
How Zapier Makes Integration a Cinch
When new customers begin using CallShaper, we strive to [...]
4 Tips for Writing a Positive Script
Having an easy-to-navigate and interactive scripting interface like that [...]
Three Questions to Ask Before Moving to the Cloud
There are numerous benefits to moving your call center [...]
CallShaper FAQ: Does CallShaper record calls?
CallShaper FAQ: Does CallShaper record calls? Each month, we [...]
3 Strategies for Effective Remote Training
In early 2020, the majority of call centers were [...]
Not All Auto Dialers Are Created Equal
In the early days of call centers in [...]
What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]