FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024
Overview On October 15, 2024, the Federal Trade Commission (FTC) [...]
How TAS Software Boosts Customer Satisfaction for Small Businesses
Starting and running a small business can be incredibly exciting [...]
Proof Of Consent
In the realm of telemarketing, obtaining and documenting consumer consent [...]
Why Long-Term Customer Success Should Drive Every Call
The Key Focus of Every Customer Call When a [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Navigating the Evolving Landscape of Call Center Compliance: Key Updates as of February 16, 2025
Overturning of the FCC's One-to-One Consent Rule The Federal Communications [...]
Why Your Telephone Answering Service Should Be Cloud-Based
If your small business isn’t growing as quickly as you’d [...]
Understanding the Requirements for Using the Reassigned Numbers Database (RND)
What Is the Reassigned Numbers Database (RND)? The Reassigned Numbers [...]
3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
What to Look for in the Best Telephone Answering Service Software
Telephone answering services have always played an important role [...]