Each month, we will be highlighting a question we receive often from current and potential customers. This month’s question: Does CallShaper help us stay compliant with the TCPA?
Yes we do! The Telephone Consumer Protection Act, or TCPA, which was passed in 1991, places limits on when and how unsolicited and prerecorded telemarketing calls can be made to landlines, plus prohibits autodialed or prerecorded calls and text messages to cell phones. The FCC is in charge of implementing these regulations, which include things like restricting calls between 9:00pm and 8:00am and preventing calls if you choose to opt out of receiving them and/or place yourself on a Do Not Call list.
Especially if you’re running a large campaign with tons of numbers being dialed at any given time, it can be near impossible to maintain compliance with the TCPA on your own. That’s where CallShaper comes in with built-in compliance mechanisms. CallShaper keeps call recordings and reporting data on file for seven years, making it easy to pull any recordings or information that may be requested by a regulatory agency. Our predictive dialer ensures that outbound campaigns do not exceed the 3% abandonment rate limit and that leads are called at appropriate times during the day and days during the week that are compliant with national and state regulations. What’s more, CallShaper’s software will check leads to make sure that the TCPA rules prohibiting calls to wireless numbers from auto-dialers are not being violated.
In short, keeping your campaign in compliance with TCPA rules and regulations is critical to running a successful and profitable call center. Fortunately, with a dialing software like CallShaper, you don’t have to worry about these things at all! CallShaper will do all the work behind the scenes to take care of compliance for you. To learn more, contact us today.