We all know it takes a special brand of people to excel in this environment. Here are some things you can do to make the most of it.
How the ABC Mentality Can Boost Revenue in Your Call Center
For any inbound call center, the number one goal [...]
3 Ways to Take Customer Service from Good to Great
It’s become increasingly clear in recent years that the [...]
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Sales Leadership Best Practices for Hybrid Call Centers
"Nearly 30% of working professionals would quit if they [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]
Why Rebuttals Are the Key to Maximizing Sales
CallShaper’s dynamic scripting interface includes a variety of features [...]
Why You Should Employ Multiple Touch Points
Even if it is the backbone of your campaign, [...]