Determining Whether to Outsource Your Call Center
The volume of calls to call centers can fluctuate [...]
The volume of calls to call centers can fluctuate [...]
In the dynamic landscape of call centers, where customer interactions [...]
Consent, and whether or not the customer has given [...]
In today’s economy, when many customers are looking for [...]
The hope of all call center managers is that [...]
Here at CallShaper, we’re all about efficiency in 2024. [...]
The call center industry is always evolving and changing. [...]
Sure, there are plenty of people who grumble and [...]
If we’re being honest, some days it feels impossible [...]
By the time you hire a new agent or sign [...]