3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
4 Ways CallShaper Provides Relief from Compliance Headaches
Between the Telephone Consumer Protection Act and countless state [...]
COVID-19 Checklist for Call Centers
Prevention Prevention is key for minimizing the impact on your [...]
Do You Need Call Center Workforce Management Software?
How This Management Software Can Help Advance Your Business We [...]
Recipe for Success: 5 Advantages of Web-Based Dialers
Keeping your agents focused on making sales can be a [...]
Are You Hindering or Helping the Call Center Achieve Your Goals?
Not too many years ago, the call center business was [...]
5 Benefits to Nearshore/Offshore Outsourcing
Over 20 years ago, offshore outsourcing of call centers became [...]
Unlock the Key to Quality Assurance Scorecards & Increase Agent Performance
Evaluating your call center operations to find the specific areas [...]
CallShaper’s Innovative Features to Add Critical Intelligence to 2018 LeadsCon “Connect to Convert” Conference
The leading originator of a cutting-edge call center platform and [...]
CallShaper’s Customer Service Week Agent Appreciation Top Tips
CallShaper is known for their Customer Service, and what better [...]