The Power of Call-Backs: A Win-Win for Customers and Agents
No matter how streamlined your call center process is—from intuitive [...]
How TAS Software Boosts Customer Satisfaction for Small Businesses
Starting and running a small business can be incredibly exciting [...]
Why Long-Term Customer Success Should Drive Every Call
The Key Focus of Every Customer Call When a [...]
3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
Why the Right Technology is Crucial for Attracting New Clients
Gaining new clients requires a combination of strategies: using marketing [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]
Understanding CallShaper’s Three Key Applications
One of CallShaper’s standout features is its ability to [...]