Addressing Convoso’s Pricing, Connectivity, and Complexity Concerns: How CallShaper Offers Superior Solutions
Selecting the appropriate call center software is crucial for [...]
How to Maximize Contact Rates Amid Outbound Dialing Challenges
The outbound call center industry is facing increasing challenges [...]
Do Not Call (DNC) Management for Multiple Call Center Vendors
Introduction Managing Do Not Call (DNC) lists is a critical [...]
We’re Here for You: Every Step of the Way with CallShaper Support
At CallShaper, client support isn't just a feature, it’s part [...]
The Power of Call-Backs: A Win-Win for Customers and Agents
No matter how streamlined your call center process is—from intuitive [...]
FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024
Overview On October 15, 2024, the Federal Trade Commission (FTC) [...]
How TAS Software Boosts Customer Satisfaction for Small Businesses
Starting and running a small business can be incredibly exciting [...]
Proof Of Consent
In the realm of telemarketing, obtaining and documenting consumer consent [...]
Why Long-Term Customer Success Should Drive Every Call
The Key Focus of Every Customer Call When a [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]