Why Modern Telephone Answering Services Still Matter in 2025
In an era dominated by chatbots and click-to-chat, you [...]
CallShaper Productivity Features: 4 Upgrades to Boost Agents
In today’s fast-paced contact center world, your team can’t [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Tracking Inbound Calls by Media Source and Spend: Why It’s a Game Changer for Your Marketing ROI
In today’s hyper-competitive marketing landscape, data-driven decision-making is critical. [...]
Get Your Outbound Calls Through!
Outbound call centers are facing an increasing challenge: ensuring [...]
Creating Your Best Call Center Scorecard
Quality control in your call center is absolutely critical to [...]
5 Types of Call Routing for Inbound Call Centers
In a perfect world, every call made by a [...]
5 Reasons Data is Key to Success
If you’re trying to find someone in your company [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]