Is Your Contact Center Healthy or Hiding Trouble?
Is your contact center healthy? Your call center might [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
New to CallShaper? 4 Things You Can Integrate into the System
New to CallShaper? 4 Things You Can Integrate into [...]
CallShaper FAQs: Does CallShaper have online scripting?
Each month, we will be highlighting a question we [...]
The Key to Making a Call Center Agent’s Job a Cinch
When a call center agent clocks in, puts on a [...]