CallShaper Reviews
CallShaper Reviews
At CallShaper, we take pride in providing an exceptional call center software solution that enhances efficiency and productivity. Our clients’ feedback speaks volumes about our commitment to excellence. With intuitive features, seamless integrations, and unparalleled customer support, CallShaper has consistently received glowing reviews from users.
Discover how CallShaper has transformed call center operations for businesses of all sizes by reading our client testimonials. Join the ranks of satisfied customers who have elevated their call center performance with CallShaper.
“Easy to use platform,
and EXCELLENT Customer
Service. Highly recommend!”
Andrew | Cornerstone Senior Services
“I’ve been using CallShaper since 2018 and they’ve been amazing! Erica is always there to help us in any way we need. Everyone here loves CallShaper. Most importantly you can deploy your call campaigns fast and easy. Give em a try!”
Keith | MarketChief
“Erica and Zach at CallShaper are super helpful with all of our requests and have made our transition to CS a great experience!”
Jesse | Legal Harbor LLC
“Huge Shoutout to CallShaper as being one of the best dialer platforms out there”
Logan | Ifficient
“I have been a big fan of CallShaper so far. The team has been extremely helpful with the onboarding and training so that we can be up and running smoothly! Highly recommend.”
Hunter | Standard Conversions LLC
“CallShaper’s Customer service and response time is great! I also like the fact that CallShaper’s technology has been constantly improving.”
Rudy | St. Joseph’s Medical Equipment Inc.
“I have plenty of experience with call Center services. This dialer is Jammed packed with features and capabilities. However the best part about working with this company is the people behind the scenes. I am constantly impress with my man Zach’s ability to solve my problem on the fly. He is a genius. Alec is the best rep I have at any service company and I have experience with many. He is awesome at communication and staying on top of any of our issues. The platform is user friendly and very robust especially in the reporting category.”
Neftali | Cause of Capital LLC
“I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.”
Nick | Connected Caregiver
- Client
- Telepoint Group
- Industry
- Ccelli, COO
- Use Cases
- Market Research & Legal Services
The Challenge
Telepoint Group operates in two fast-moving and compliance-heavy verticals:
This business model requires the ability to scale quickly, often moving from 3 to 100+ agents in days.
Ccelli needed a platform that allowed him to stay nimble, compliant, and self-sufficient — without relying on a complex tech stack or large IT team.
The CallShaper Solution
Since 2020, Telepoint has relied on CallShaper as a flexible, full-service dialing platform that adapts to their evolving needs. Ccelli highlighted several key advantages:
Flexibility & Scalability
“We might need 78 agents today and 3 tomorrow. CallShaper lets us scale up or down quickly — billing us per seat per day. That flexibility is everything for our type of work.”
Personalized Support
“What sets CallShaper apart is the support team. It’s not just tickets and waiting — I call, and a real person walks me through it or sets it up for me, then shows me how it works. That’s huge.”
Real-Time Reporting
Telepoint uses a mix of canned reports and custom exports to serve both internal and client-facing needs. While client export formatting often varies, Ccelli noted that built-in reports are sufficient for daily operations, saving time and reducing complexity.
Built-In Compliance
“We’ve never had a compliance issue with CallShaper. It handles things like time zone logic, state calling restrictions, and caller ID management — all built-in.”
Easy Configuration
Even with complex client requests like customized voicemails, IVRs, or caller ID rules, the Telepoint team can implement changes quickly, often with guidance from CallShaper’s support team.
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
Results
Fast Onboarding
Campaigns can go live in hours, not days.
High Satisfaction
Ease of use for supervisors, agents, and managers alike.
Reduced Downtime
Flex-seat billing enables rapid response to changing campaign needs.
What
Ccelli Says
“There’s no platform built for market research quite like CallShaper. We’ve referred many peers because of the scalability and the service.”
- Client
- Dominion Outsourcing
- Contact
- Casey Thomas, Director of Operations
- Industry
- Healthcare Support Services, Insurance Sales, State-Based Programs
- Use Cases
- Inbound & Outbound Agent Campaigns, State-Specific Routing, Licensed Agent Support
The Challenge
Dominion Outsourcing supports healthcare and government insurance programs across the U.S., including time-sensitive outreach for Medicare and ACA program enrollment.
With teams of licensed agents working across multiple states, they needed a dialer platform that could:
- Route leads by state license
- Track compliance metrics
- Simplify call notes and callback handling
- Scale easily without complex integrations
Most dialers they evaluated required third-party CRM add-ons, complicated routing logic, or developer-heavy setup.
The CallShaper Solution
Dominion turned to CallShaper to manage their multi-state operations from one flexible platform. Key wins included:
State-by- State Routing Logic
Custom call flows ensure agents only receive leads they’re licensed to handle.
Built-In Agent Tools
CallShaper’s native scheduling and note-taking eliminated the need for a third-party CRM.
Hands-On Support
When we needed help mapping state-specific logic, Zach and Tia were right there with us.
Agent-Friendly Interface
Easy to learn, quick to deploy, and powerful enough for complex campaigns.
All-in-One Simplicity
With embedded reporting, lead history, and call controls, Dominion could manage everything in one place.
Results & Impact
“We’ve used a lot of dialers over the years, but CallShaper stands out. It’s simple, flexible, and the support is second to none.”
Improved Compliance
Licensed agents are only served leads for states they’re approved to handle
Faster Onboarding
Minimal training time required to get new agents up and running
Reduced Overhead
No extra CRM licensing or middleware needed
Streamlined Operations
Callback queues and notes are managed natively within the platform
Next Steps: Dominion continues to expand its use of CallShaper across new state contracts and lines of business.
- Client
- Brett/Robinson Vacation Rentals
- Contact
- Tom Behm, Director of Call Center Services
- Industry
- Vacation Rentals
- Use Cases
- Inbound & Outbound for Diabetic Supplies, SSDI Intake, Pharmacy Support
The Challenge
Brett/Robinson Vacation Rentals is a well-established property management company handling a large volume of inbound customer service and booking calls for its vacation rental business. Tom Behm oversees the call center operations and works closely with various CRM systems to ensure a seamless guest experience.
Business Challenge Tom’s team needed an inbound call center platform that could:
- Handle high volumes of inbound calls without latency
- Offer advanced IVR options for routing calls by department, language, or urgency
- Provide deep, user-friendly reporting to monitor service levels and agent performance
- Easily integrate with multiple CRMs via API
- Be managed internally without relying on a full IT department or expensive developers
The CallShaper Solution
Tom turned to CallShaper for its inbound-first platform, robust IVR logic, and flexible reporting tools. Key benefits included:
Advanced IVR System
Enabled Tom to create customized call flows that improved routing and reduced transfer times.
Inbound Performance Reporting
Gave his team real-time insights without needing to export data or manipulate spreadsheets.
Plug-and-play API Integration
Seamlessly connected with several CRMs to push/pull data across systems.
Self-managed Admin Tools
Allowed Tom to make changes directly—no developers needed.
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
What Tom Had to Say
"The inbound capabilities are top-notch. We’ve been able to streamline how we manage incoming calls and improve customer satisfaction."
"Our IVR setup is fairly advanced, and CallShaper handles it effortlessly."
"The reporting is exactly what I need—clean, real-time, and easy to understand."
"I love how simple the API integrations are. It just works with our CRMs—no drama."
"One of the biggest benefits of CallShaper is that I don’t need a programmer or IT team to make changes. I can manage the system myself—and that saves us a ton of time and money."
Outcome
With CallShaper, Brett Robinson’s call center now operates more efficiently, responds faster to customer needs, and saves significantly on development and admin costs.
Tom has the tools and visibility he needs to scale and optimize without the red tape.
- Client
- Tyler, Insurance Agency Owner
- Industry
- Insurance, Medicare
- Use Cases
- Medicare Enrollment
The Challenge
Tyler operates a performance-based insurance call center that serves highly regulated campaigns — especially for Medicare recipients. His operation demands fast test-and-launch capability, strict compliance, and clean call reporting.
After leaving CallShaper, Tyler pieced together a system using Twilio for voice, SendGrid for email, and a rotating mix of JustCall.io and Aircall.io for dialing. While affordable on paper (~$35 per seat), the setup came with significant tradeoffs:
- Manual lead loading and call logging
- No seamless CRM integration
- Inconsistent call recording access
- Developer dependence for anything custom
“It got the job done, but it wasn’t efficient. When you need to pivot fast, that kind of tech stack slows you down.”
The CallShaper Solution
When revisiting his platform strategy, Tyler pinpointed CallShaper’s strengths:
Instant Deployment
“I can spin up a new campaign in under two hours with no devs — that’s insane.”
Built-In Compliance Logic
Uses the most conservative time-zone compliance by combining phone number and physical address.
CRM-First Integration
Feeds call history, recordings, and lead outcomes directly into Tyler’s custom-built CRM.
No-Code Scripting + IVR
No engineer needed to make logic changes. “I can do it all myself.”
Lead Testing Agility
Trial new campaigns or lead sources quickly without technical bottlenecks.
Results & Impact
“There’s nothing else I’ve used that lets me move this fast and stay this compliant. CallShaper is built for people like me.”
Cut Setup Time by 80%
From 2–3 days with Twilio stack to same-day setup
Reclaimed Agent Time
Simpler interface + reduced training time
Reduced Compliance Risk
Automated DNC scrubbing, lead match validation, litigant suppression
Simplified Tech Stack
Eliminated 3+ tools while gaining new capabilities
Next Move: Tyler is now considering layering CallShaper with a white-labeled Medicare agent CRM to scale across affiliate agents.
- Client
- Jordan, Healthcare Call Center Owner
- Industry
- Healthcare BPO, Diabetic Supply, SSDI, Pharmacy Services
- Use Cases
- Inbound & Outbound for Diabetic Supplies, SSDI Intake, Pharmacy Support
The Challenge
Jordan operates a high-volume healthcare call center focused on sensitive and compliance-heavy verticals. His team handles both inbound and outbound outreach for campaigns involving SSDI qualification, pharmacy enrollment, and chronic care support.
Before CallShaper, Jordan struggled with fragmented systems that required multiple platforms, manual workflows, and time-consuming configurations.
Tasks like call routing, data validation, and campaign launches required developer input or repetitive manual steps.
“There were a lot of moving parts—and a lot of room for error when you're relying on exports, uploads, and third-party workarounds.”
The CallShaper Solution
Jordan chose CallShaper for its ease of use, built-in compliance controls, and ability to integrate with live data sources:
Faster Campaign Launch
“Jordan’s team can deploy new campaigns in hours using CallShaper’s intuitive scripting tools—no IT support required.”
Real-Time API Integrations
In-call validation checks phone type, litigant risk, & lead match using third-par- ty tools directly inte- grated within the IVR.
Compliance You Don’t Have to Think About
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
End-to-End Call Control
From IVR design to call disposition and recording, everything is accessible and easy to configure inside the platform.
Dashboard- Driven Reporting
Clear, accessible metrics remove the need for custom-built reports or data queries.
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
Results & Impact
“CallShaper gives us enterprise-grade control without enterprise-level friction. Everything just works—and that’s what we need to grow.”
Compliance- First Automation
Ensures only valid, scrubbed leads reach agents
Reduced Ramp Time
Simple scripting and dashboard access shortened agent onboarding
Operational Efficiency
Fewer tools, less risk, and faster response to client needs
Improved Scalability
Jordan can quickly test, duplicate, and scale compliant campaigns
Next Steps: Jordan is continuing to expand his use of CallShaper across new healthcare clients, exploring campaign cloning and overflow routing to scale capacity on demand.
Interested in Learning More About How CallShaper Can Help You?
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