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Why CallShaper Is Best for Inbound Call Centers

While there are plenty of businesses that use call centers for reaching out to customers and potential customers directly, many are also fielding calls. Whether callers are looking for help with customer service, sales, appointment scheduling, product troubleshooting or something else, a dialer that helps your agents answer and address incoming calls efficiently and successfully is critical. Here are some of the ways CallShaper can help support your inbound call center. Easy-to-Edit IVR   A perfectly calibrated interactive voice responder (IVR) is crucial to helping callers solve their problems quickly. With CallShaper, you have numerous options for how to [...]

By |May 9th, 2022|

Why Efficiency, Not Speed, Should Be Your Call Center’s Goal

If you want to build a successful outbound call center, your first thought may be that you need to prioritize speed. Making as many calls as quickly as possible and driving up the volume of possible connections is what will net you the most sales. However, this is not always the case. Instead of speed and maximizing volume, you should be focused on optimizing your efficiency. Here’s why. By definition, efficiency is a state in which you are achieving maximum productivity with minimum wasted effort or expense. If you are going for speed, you may be putting in a [...]

By |May 2nd, 2022|

How CallShaper Transforms to Fit Your Business

At one point or another, you’ve likely gotten the following advice (or some version of it): To succeed, you must do one thing really, really well. Being the best at one thing is much better than being mediocre at many things. And to an extent, this is very good advice. It encourages honing your skills and becoming an expert in your particular specific field, after which you may be able to use those skills to more easily (and more successfully) branch out from there. The evolution of CallShaper’s dialing software has followed such a trajectory since its founding in [...]

By |April 25th, 2022|

Is It Time to Add a Call Center to Your Growing Business?

Congratulations! The business you’ve started is growing rapidly. Perhaps you’ve hired more people or increased your advertising efforts. All in all, business is booming, and you’re starting to wonder if it may be time to add a call center to your business. Here are the questions you need to ask that will tell you whether or not you need a call center to continue growing and expanding.   Are you struggling to keep up with customer inquiries?   If you’re getting a backlog of calls and emails from existing customers about your products or a plethora of potential customers [...]

By |April 18th, 2022|

3 Ways to Increase Your Cold Calling Connection Rate

Cold calling is still a significant part of sales, especially in B2B markets. But if your reps are not well-trained and prepared, you may see the results of these efforts lagging. Here are three ways to increase your connection rates from cold calling. Review Your Calls When you’re just starting out with a new product or new sales strategy it may take some time for your team to get their legs under them. But as soon as you can, reviewing how calls go and their results can be incredibly helpful towards improving the outcomes. You will learn how your [...]

By |April 11th, 2022|

What Our Customers Are Saying About CallShaper

At CallShaper, the customer experience is the most important thing. We pride ourselves on having a dialing platform that is easy to navigate with minimal training and simple to optimize to fit the needs of any company or campaign. So when our customers speak to us, we listen. Our five-star rating on Capterra means a lot to us and we use the feedback we receive to improve our products, plus inform new and existing customers about the most popular features on our platform. Here, what some of our satisfied customers are saying about CallShaper. Sevin B., Director of Technical [...]

By |April 4th, 2022|

Introducing Caller ID AutoPilot from CallShaper!

Have your call center’s connection rates been lagging? Have your attempts to improve them failed? The most critical piece to running a successful call center is connecting with the customers. But new technology coupled with strict rules and regulations has made that increasingly difficult. Enter Caller ID AutoPilot. Designed to improve your reputation, protect your brand and increase connection rates on outbound campaigns, Caller ID AutoPilot limits the chances that your calls are flagged or labeled as spam—all while giving you total visibility into the health and viability of your phone numbers. Here’s how it works: Before the campaign, [...]

By |March 28th, 2022|

How CallShaper Supports BPO

While companies would love to have every single aspect of their business handled in-house, that’s not always feasible or practical. Business process outsourcing (or BPO) allows companies to outsource tedious or time-consuming tasks, like administrative duties such as scheduling and appointment confirmation, as well as specialized roles such as accounting, payroll, customer service and human resources. Utilizing BPO provides instant access to experienced professionals and one or more headaches avoided, leaving more time to focus on things like product development, sales, operations and other elements that may play a more central role in growing the business. But one risk [...]

By |March 25th, 2022|

4 Ways to Increase Agent Productivity

Any call center is only as successful as its agents—and a successful agent is one that is both efficient and productive, meaning that they not only work through calls at a healthy clip but that each call also yields a positive outcome for both the business and the customer. Here are four ways you can ensure maximum agent productivity. Appropriate Staffing   The simplest way to ensure that your agents are being productive is to make sure there are the appropriate number of agents working at any given time. If there are too many agents clocked in this can [...]

By |March 17th, 2022|

Why You Should be Forecasting Call Volume

No matter the role of your call center in your business, you want the people manning the phones to be as prepared as possible for anything and everything they might face on the job. Effective training plays a huge part in this to ensure that your agents know how to respond to different questions and different scenarios. But even if you and your team are completely prepared for any and all callers on the other end of the line there is something else you need to be prepared for: Call volume. Forecasting potential call volume is a critical piece [...]

By |March 7th, 2022|

The Role of the Carrier in Maintaining Call Center Compliance

There are many factors that come into play in order for an outbound call center to stay compliant with state and federal regulations regarding when and how you are able to call prospective customers. Many of those fall to the company and the dialer, such as ensuring that calls are being made to the correct regions at the correct times of day and that calls are not being made to numbers in the Do Not Call Registry. But there are also factors that are out of the company’s hands and fall into those of the carrier. Thanks to STIR/SHAKEN [...]

By |February 28th, 2022|

3 Tools Solar and Energy Companies Need in Call Center Software

The solar and energy sector is a constantly and rapidly growing industry. An energy company also has a lot of moving parts, from sales, support and administrative people in an office to the techs and installation crews out on the job. Without the right software, it can be difficult to keep all of these roles straight and ensure that processes are running as efficiently as possible. Here are three call center software tools that can help solar and energy companies stay capable and productive. Integrated Scripting   While the folks out on the road are incredibly important to these [...]

By |February 23rd, 2022|

Why Cloud-Based is Best for Hybrid Workplaces

Many companies that use call centers have changed to a fully remote work model over the last two years, while others have made the decision to have their employees return to the office. Others still have chosen to adopt a hybrid workplace model, where employees work from home for certain days of the week or a certain number of days per month and work from a central office on the remaining days. This hybrid option is shaping up to be the one many workers prefer, as it offers the flexibility to work from home alongside the social component of [...]

By |February 15th, 2022|

How CallShaper Supports Call Center Supervisors

“I’d like to speak to your supervisor,” is a phrase that call center agents undoubtedly hear often—likely more than they or their supervisors would hope. Even so, it’s not uncommon for customers to seek a second opinion or an alternative solution to their problem if they find the first one unsatisfactory (in most cases, by no fault of the agent delivering the solution). And if and when an agent does reach the point in a call at which they have run out of ways to be helpful, a supervisor may need to step in. CallShaper is well aware of [...]

By |February 7th, 2022|

3 Tools Insurance Companies Need in Call Center Software

Call center agents for insurance companies—whether that’s health, home, auto, life, or another type—play a critically important role for those businesses. Agents on the phone serve as the primary liaison between insurance companies and their customers—and in an industry that has a reputation for being difficult to navigate, a pleasant and helpful phone experience can go a long way towards fostering trust and goodwill between customers and the insurance company. But in order to be pleasant and helpful, agents need the correct tools and capabilities. Here are three tools that insurance companies need in their call center software.   [...]

By |January 31st, 2022|
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