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What Is a Call Center Dialer? A Guide to Common Call Dialer Types

Did you know that only 9% of outbound sales calls actually result in a conversation? With such a low conversion rate you want to make sure that you're doing everything you can to make it easier for your sales reps to make calls. And dialing software helps reps call an average of 47% more prospects daily. That's why if you're a sales-focused call center then a call center dialer is the right solution for you. It'll boost your connections and productivity! But which call center dialer should you choose? We've got the scoop right here! What Is a Call Center Dialer? There's no [...]

By | April 26th, 2019|

Do-It-Yourself Dialer–A CallShaper Review for 2019

If you work in sales, customer outreach by phone is a crucial component of your business strategy. Still, most businesses struggle when it comes to making outbound calls. In fact, 40 percent of salespeople say prospecting is the most difficult part of the sales process. What gives? The problem is, call center agents are still manually dialing numbers or using old software, and this just won't cut it in 2019. This is where the latest technology comes in handy. Predictive dialers like CallShaper optimize telemarketing and boost call management. But does this tech really work? And is it worth the [...]

By | April 24th, 2019|

Calling with Clouds: 11 Key Features of the Best Call Center Software for Sales Centers

Sales call centers can lead to serious profits. In fact, 13% of industry leaders said that their organization generated more than $25 billion annually. It is clear that big money can be made through call centers. But to do so, you need your processes to be as streamlined as possible. Thankfully, call center software can help to make your sales centers into money-making machines. But it needs to be the right software. So read on as we take a look at 11 key features all the best call center software should have. 1. Scalability We all want our businesses to grow. But [...]

By | April 24th, 2019|

How to Create Sales Training Program and Build a Better Team

Nearly 60 percent of sales representatives missed their quotas last year. While you may believe those who are missing their quotas just need to work harder, the truth is the sales environment has become more demanding. While there's a wide range of talent on any sales team, you may not have realized there's a way you can make it easier for your team to achieve. Sales training can make all the difference for the people working on your call center team. Most sales-based contact centers offer training to their new hires anyway. The question is how effective your program is. This guide [...]

By | April 9th, 2019|

10 Tips to Help Your Team Make Better Sales Calls

Nearly 100% of all interactions with customers happens over the phone. But just because you make a phone call, it doesn't mean you end up making a sale. Whether it's a cold call or a warm sales call, learning how to make effective sales calls over the phone can mean big business for you. But only if you know what you're doing. If you're struggling to find effective ways to help your team make better sales calls, keep reading. We're sharing with you 10 of our favorite sales call tips. 1. Sales Calls are Easier When You Know Your Customer It's hard to [...]

By | April 4th, 2019|

Unlock the Key to Quality Assurance Scorecards & Increase Agent Performance

Evaluating your call center operations to find the specific areas that need improvement can be daunting. Especially in call centers today where agents and their software are working simultaneously at the speed of light to close sales. Operating a successful call center means agents are performing at optimal levels and sales goals are being achieved. These two areas of your call center go hand in hand. Properly trained agents close sales calls and drive revenue in a timely manner without making costly mistakes. Therefore, the success of your call center begins and ends with your sales agents. These valuable team [...]

By | February 5th, 2019|

CallShaper’s Innovative Features to Add Critical Intelligence to 2018 LeadsCon “Connect to Convert” Conference

The leading originator of a cutting-edge call center platform and #1 dialer for sales-focused call centers will share its expertise at booth #617, help event attendees ‘roll up their sleeves’ and achieve success in 2018 and beyond PERRY HALL, MD — October 3, 2018 – CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces today that it will participate in the upcoming 2018 LeadsCon “Connect to Convert” Conference, to be held October 3-5, 2018 in Boston, MA. CallShaper will also exhibit at the event at booth #617. As the #1 dialer for sales-focused call centers with a [...]

By | October 3rd, 2018|

CallShaper’s Customer Service Week Agent Appreciation Top Tips

CallShaper is known for their Customer Service, and what better way to celebrate Customer Service Week than to reveal our top tips to show your agents appreciation! Did you know that Customer Service Week is celebrated all over the world?  The main purpose of the week is to highlight the importance of customer service and more importantly, the people who serve and support customers all day, every day.  Customer Service Week has been a nationally recognized event since 1992, when the U.S. Congress proclaimed Customer Service Week celebrated annually during the first full week in October. The five core goals [...]

By | September 26th, 2018|

CallShaper’s Scripting Capabilities Play Key Role in GoHealth 360 LLC’s Call Center Growth

The leading originator of a cutting-edge call center platform’s full lifecycle of scripting capabilities delivers measurable impact with GoHealth 360, LLC with 50% Increase in Efficiency CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces today the significant impacts its dynamic scripting capabilities are delivering through its partnership with GoHealth 360, LLC (GoHealth). GoHealth is a health-centric integrated lead generation-based call center that has revolutionized the health insurance shopping process and industry overall. GoHealth selected CallShaper’s platform for its dynamic scripting features to address the quickly-evolving needs of its clients in the medical supply, pharmacy, and oral [...]

By | September 19th, 2018|

CallShaper Drives Fast Growth, Innovation in Partnership with Byte Success

CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces today that it continues to achieve a successful, value-driven partnership with leading direct marketing services provider, Byte Success. A number of key features of CallShaper’s innovative platform offering have been instrumental in the two-year relationship between the two entities as both seek to further the other’s business goals. Byte Success initially entered the market leasing seats and licenses from other platforms prior to being introduced to CallShaper. The company was quickly inspired to switch when it became aware of CallShaper’s pricing structure that was friendlier to small businesses [...]

By | August 8th, 2018|

TCPA Predators on the Rise: The Solutions to Best Combat Costly Violations

No matter the size of your business, everyone is at risk of costly lawsuits from Telephone Consumer Protection Act (TCPA) predators. Since 2010, call centers using automated dialing systems have experienced an increase of 1,273% in TCPA lawsuits. This sharp increase is due to class action attorneys and ordinary consumers taking advantage of the TCPA law. Corporations of every size are now being sued for millions of dollars because of minor violations. The economic impact on your business could be catastrophic due to the outrageous cost of paying the settlement fee from a TCPA lawsuit. CallShaper acknowledges these predators and [...]

By | August 2nd, 2018|

7 Ways to Manage and Organize Leads to Maximize Lead Conversion Rates

There is a great deal of planning that goes into executing a successful telemarketing campaign. From the beginning, significant research must be conducted in order to define your target market. When the customer base has been established you can then explore multiple lead sources, which takes time. However, investing this time will guarantee a higher return on investment from your leads. The additional groundwork that must be completed includes adopting call center software, hiring and training agents, and developing scripts. By the time these steps are completed and your company has purchased the perfect list of leads, you have invested [...]

By | June 14th, 2018|

CallShaper Joins Forces with The Blacklist Alliance to Protect Clients From Rising TCPA Lawsuits

The leading originator of a cutting-edge call center platform now offers clients the highest level of protection. PERRY HALL, MD — May 22, 2018 – CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces their partnership with The Blacklist Alliance (Blacklist), whose mission is to minimize the impact and expense of abusive Telephone Consumer Protection Act (TCPA) litigation. This collaboration provides CallShaper’s clients the ability to add the Blacklist’s proactive Litigation Firewall™ service to their call center platform to automatically block calls to and from predatory TCPA litigators.  The Litigation Firewall is only part of the Blacklist’s multilayered [...]

By | May 22nd, 2018|

The Bottom Line: Outbound Dialers Boost Call Center Efficiency

Increasing call center productivity while keeping TCPA compliant is like walking a fine line. One slip, and calls become displaced, unorganized and the company is at risk to pay expensive fines for not following regulations. When call centers implement an outbound dialer, agents increase their number of live connections dramatically, while keeping quality under control. More importantly, the customer service experience becomes more positive from every aspect. This most up to date automated calling system supports cloud-based monitoring, allowing for maximum call center efficiency. The technology behind the outbound dialer works with a statistical algorithm to dial multiple numbers at [...]

By | May 1st, 2018|

Predictive Dialer Software: The Secret to Maximum Call Center Efficiency

Increasing productivity without sacrificing efficiency is often the biggest struggle call centers today face. The digital transformation has led to outdated legacy call center systems and introduced new TCPA compliance laws. To solve this problem, call centers use predictive dialer software that works in harmony with their workforce. Commonly used in outbound call centers, predictive dialer software makes the work of a call center more efficient by employing computer algorithms to place calls based on a pre-uploaded contact list. The history of predictive dialers actually dates back to the 1980’s when technology advanced across all industries. This time introduced the opportunity to [...]

By | April 24th, 2018|
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