Our Blog 2018-01-14T23:56:29+00:00

BLOG

CallShaper Drives Fast Growth, Innovation in Partnership with Byte Success

CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces today that it continues to achieve a successful, value-driven partnership with leading direct marketing services provider, Byte Success. A number of key features of CallShaper’s innovative platform offering have been instrumental in the two-year relationship between the two entities as both seek to further the other’s business goals. Byte Success initially entered the market leasing seats and licenses from other platforms prior to being introduced to CallShaper. The company was quickly inspired to switch when it became aware of CallShaper’s pricing structure that was friendlier to small businesses [...]

By | August 8th, 2018|

TCPA Predators on the Rise: The Solutions to Best Combat Costly Violations

No matter the size of your business, everyone is at risk of costly lawsuits from Telephone Consumer Protection Act (TCPA) predators. Since 2010, call centers using automated dialing systems have experienced an increase of 1,273% in TCPA lawsuits. This sharp increase is due to class action attorneys and ordinary consumers taking advantage of the TCPA law. Corporations of every size are now being sued for millions of dollars because of minor violations. The economic impact on your business could be catastrophic due to the outrageous cost of paying the settlement fee from a TCPA lawsuit. CallShaper acknowledges these predators and [...]

By | August 2nd, 2018|

7 Ways to Manage and Organize Leads to Maximize Lead Conversion Rates

There is a great deal of planning that goes into executing a successful telemarketing campaign. From the beginning, significant research must be conducted in order to define your target market. When the customer base has been established you can then explore multiple lead sources, which takes time. However, investing this time will guarantee a higher return on investment from your leads. The additional groundwork that must be completed includes adopting call center software, hiring and training agents, and developing scripts. By the time these steps are completed and your company has purchased the perfect list of leads, you have invested [...]

By | June 14th, 2018|

CallShaper Joins Forces with The Blacklist Alliance to Protect Clients From Rising TCPA Lawsuits

The leading originator of a cutting-edge call center platform now offers clients the highest level of protection. PERRY HALL, MD — May 22, 2018 – CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces their partnership with The Blacklist Alliance (Blacklist), whose mission is to minimize the impact and expense of abusive Telephone Consumer Protection Act (TCPA) litigation. This collaboration provides CallShaper’s clients the ability to add the Blacklist’s proactive Litigation Firewall™ service to their call center platform to automatically block calls to and from predatory TCPA litigators.  The Litigation Firewall is only part of the Blacklist’s multilayered [...]

By | May 22nd, 2018|

The Bottom Line: Outbound Dialers Boost Call Center Efficiency

Increasing call center productivity while keeping TCPA compliant is like walking a fine line. One slip, and calls become displaced, unorganized and the company is at risk to pay expensive fines for not following regulations. When call centers implement an outbound dialer, agents increase their number of live connections dramatically, while keeping quality under control. More importantly, the customer service experience becomes more positive from every aspect. This most up to date automated calling system supports cloud-based monitoring, allowing for maximum call center efficiency. The technology behind the outbound dialer works with a statistical algorithm to dial multiple numbers at [...]

By | May 1st, 2018|

Predictive Dialer Software: The Secret to Maximum Call Center Efficiency

Increasing productivity without sacrificing efficiency is often the biggest struggle call centers today face. The digital transformation has led to outdated legacy call center systems and introduced new TCPA compliance laws. To solve this problem, call centers use predictive dialer software that works in harmony with their workforce. Commonly used in outbound call centers, predictive dialer software makes the work of a call center more efficient by employing computer algorithms to place calls based on a pre-uploaded contact list. The history of predictive dialers actually dates back to the 1980’s when technology advanced across all industries. This time introduced the opportunity to [...]

By | April 24th, 2018|

Recipe for Success: 5 Advantages of Web-Based Dialers

Keeping your agents focused on making sales can be a challenge in today’s call centers. In a recent blog post we discussed these problems that range from inaccurate reporting; working with outdated legacy systems; and managing evolving customer expectations. The solution is to combating these old and new challenges is a web-based dialer. With this type of dialer, you easily have a range of choices that are efficient, affordable, and TCPA compliant. Let’s explore the top five benefits of web-based dialers: Increased sales. With web-based dialers, you benefit from fast cloud deployment and no call center hardware maintenance costs – [...]

By | April 17th, 2018|

Top 5 Benefits of Predictive Dialers For Your Sales-Focused Call Center

In today’s call center environment, it’s important for your business to use a system that works in harmony with your workforce. So, in order to understand how you can best leverage your call center and keep agents efficient, below are the top 5 benefits of predictive dialers for your sales-focused call center. Diverse and Multifunctional. Predictive dialing software does a lot of work in the background. For example, predictive dialers are enhanced with statistical algorithms to increase the number of calls made within the day, automate the process of handling calls and reduce the incidents that would otherwise lead to [...]

By | April 10th, 2018|

Key Performance Indicators – Strategic Alignment

Companies face challenges when determining which of the hundreds of outbound call center metrics available are relevant to their success. Is there a magic formula to apply? The key to finding the right KPIs is aligning metrics with organizational strategic goals. The call center drives success. Measuring, interpreting, and reporting the right data provides a solid foundation for decision makers to adjust strategies and ensure long term success of the call center and the organization. It is extremely important to have technology in place that provides you with the real-time reporting that you need.  You should be able to view [...]

By | March 27th, 2018|

Are You Hindering or Helping the Call Center Achieve Your Goals?

Not too many years ago, the call center business was perceived as a master-slave relationship. The client told the call center what to do and it was done. The call center was viewed as a necessary evil rather than a key contributor.  Thankfully, the relationship has shifted to a mutually beneficial partnership. The call center business has become complex. Clients, internal and external, need to rely on call center experts to manage the day to day operations and get the work done right…the first time. The client is an expert on their product, the call center is an expert on [...]

By | March 20th, 2018|

5 Benefits to Nearshore/Offshore Outsourcing

Over 20 years ago, offshore outsourcing of call centers became a popular solution to high labor costs. Many jobs at home were eliminated which created large scale ill-will and language challenges, but brought knowledge, access, and influenced customer preference. There were legitimate concerns and even though it was cheaper, the total cost could not be measured in dollars. Fast forward two decades and there has been a shift in thinking and experience.  Some of the challenges of the past are now manageable. With new call center solutions, we are better equipped to address challenges and capitalize on the benefits of [...]

By | March 14th, 2018|

Dialing Up Success: Is Free Really Free? Six Questions to Help You Decide

From the time I was small, I can remember hearing, “Nothing is free.” You have heard it too and more often than not, in all walks of life, it’s the truth. Free is not free and we don’t always invest the time to discover the real cost. In business, we have to choose how to allocate our budgets.  Often there are more demands than dollars, increasing the importance of determining value when considering price. What is the most expensive part of your business?  Is it the predictive dialer?  The media?  The sales agents? Estimates indicate that for most businesses, at [...]

By | March 6th, 2018|

Participate in Our LeadsCon 2018 Ease of Use Challenge

We're just around the corner from LeadsCon 2018. This event will be held on March 5-7 in Las Vegas. Come by and see us at Booth #218 and participate in our very own Ease of Use Challenge! If you are attending the conference, we personally invite you to take part in our challenge where attendees will have the opportunity to test out our cloud-based platform. With no training at all, we’d like for you to see how easy CallShaper is to use. Each person that completes the list of questions will qualify to win a FREE Wireless Headset! [...]

By | February 28th, 2018|

The Importance of TCPA Compliancy in 2018 and the Fines Paid When Violation Occurs

When the original Telephone Consumer Protection Act (TCPA) law was passed in 1991, 80% of Americans had landlines and only 3% had mobile phones. This law was passed by Congress to regulate the use of auto-dialers and prerecorded messages. Fast-forward to 2018 where the CDC reported that 50.8% of American households are now wireless only when it came to phone service. Research also states that 95% of Americans own a cellphone. This significant increase in mobile device ownership and the sharp decrease in landlines provided a huge opportunity for telemarketers to launch unauthorized campaigns. To this regard the TCPA [...]

By | January 14th, 2018|

Top KPI’s Needed to Run a Productive Call Center

Operating a productive call center is best measured in key performance indicators (KPIs) to assess the effectiveness and efficiency of the agents, their processes and the call center software. KPIs are defined as measurable values that demonstrate how effectively a company, department, team or individual is achieving business goals. Before managers select the most relevant KPIs for their call center, they must first identify which KPIs line up best with the corporate strategy and business objectives. Then with the overall company goal in place managers are able to make informed decisions on the accurate KPIs needed to track performance. [...]

By | January 14th, 2018|
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