The developers of CallShaper, who remain active in platform improvements and development today, created CallShaper for their own call center in 2009. Due to client demand, CallShaper became independent in 2012.
They were determined to create a platform that was:
- Easy for all users to navigate, update and adjust;
- Contained a robust array of reporting; and
- Had the flexibility to accommodate call centers of all sizes.
In other words, they successfully created software that does not require IT to update, program or make lead changes.