Harnessing the Power of the Cloud for Greater Efficiency

CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency minded call center leaders. Whether your call center is in-house or external, if you want to automate 100% of your call center process and keep your agents focused on helping clients, making sales, and keeping it simple CallShaper has the answer!

  • Dynamic and highly flexible, CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
  • When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
  • Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
  • CallShaper also beats the competition on Speed to Market. Get new campaigns up in hours not days helping you get started faster and seeing the results your business needs.


CallShaper’s agent application makes it easy for agents to be effective whether they are in-house or remote. The agent experience is meant to be automated and efficient, allowing them to focus on the caller, and not a cumbersome process that takes them away from their true purpose.

Our supervisor application presents an easy-to-read, real-time view of your agent’s status. With CallShaper’s toolset, supervisors can monitor, whisper, barge, chat, and effectively manage their teams using a PC or tablet from anywhere in the world.

CallShaper’s manage application puts the controls in your hands. Our easy-to-use interface was designed with call center managers in mind and requires little to no involvement from IT staff. Each campaign or program is customizable, allowing you to automate the process for your agents.


The developers of CallShaper, who remain active in platform improvements and development today, created CallShaper for their own call center in 2009. Due to client demand, CallShaper became independent in 2012.

They were determined to create a platform that was:

  • Simple: Easy for all users to navigate, update and adjust.
  • Flexible: Has the flexibility to accommodate call centers of any size anywhere in the world.
  • Powerful: Contains a robust array of reporting, scripting tools and other capabilities.

In other words, they successfully created software that does not require IT to update, program or make lead changes and makes it easy for people to use.

See for yourself how CallShaper will improve your operation.