Telephone Answering Service

Keep IT Simple With CallShaper

CallShaper’s Cloud-Based TAS Platform is designed to save time and money while providing a simple, flexible, and powerful platform to help you exceed your clients’ needs every day!

  • 100% Cloud-Based, so no need for added costly IT Resources (Hardware, software, security, cooling, power and more…)
  • SIMPLE: Create new Programs in minutes and make updates in seconds!
  • FLEXIBLE: Agents working from home? No problem! Want to check on the team from the beach? You bet! An internet connection is all you need!
  • POWERFUL: With CallShaper’s Scripting, native QA, and AI integrations you’ll create expert agents in hours not weeks!

Ready to learn more?

Keep it simple with CallShaper’s TAS Platofrm:

Efficiently manage your incoming calls with our state-of-the-art Telephone Answering Software. Whether you’re a small business or a large corporation, our software is designed to streamline your call handling process, enhance customer service, and boost productivity. With our powerful features and user-friendly interface, you can take control of your phone communications like never before.

Key Features:

  • Call Routing: Our software intelligently routes incoming calls to the appropriate department or team member based on customizable rules. Say goodbye to manual call transfers and ensure that every call is directed to the right person effortlessly.
  • Interactive Voice Response (IVR): Impress your callers with a professional and customizable IVR system. Create personalized menus and automated greetings to guide callers to their desired destination quickly. Provide options for self-service and reduce the need for live agent assistance.
  • Call Recording and Transcription: Never miss important details from a phone conversation again. Our software allows you to record and transcribe calls, providing a reliable reference for future analysis and training purposes.
  • Voicemail Management: Efficiently manage voicemail messages with our intuitive interface. Retrieve, forward, and prioritize voicemails easily, ensuring that no message goes unnoticed.
  • Call Analytics: Gain valuable insights into your call traffic with our advanced analytics dashboard. Monitor call volume, peak hours, average call duration, and more. Identify trends and make data-driven decisions to optimize your call handling strategies.
  • Integration Capabilities: Seamlessly integrate our Telephone Answering Software with your existing business tools and systems. Connect with your CRM, helpdesk software, or other third-party applications to centralize customer information and streamline workflows.
  • Call Monitoring and Whisper Coaching: Monitor live calls for quality assurance purposes or provide real-time coaching to your team members. Whisper coaching enables supervisors to provide guidance without the caller hearing, ensuring professionalism and ongoing improvement.

Experience the benefits of our Telephone Answering Software and revolutionize your phone communication system. Boost efficiency, deliver exceptional customer service, and never miss an important call again. Get in touch with our team today to schedule a demo or learn more about how our software can transform your business.

See for yourself how CallShaper will improve your operation.