Solving Call Center Challenges
CallShaper’s feature-rich, cloud-based call center platform tackles your toughest telemarketing challenges.
Outbound Call Center
Whether you are dialing through outbound lead lists or running TV, radio or print ads to drive inbound calls, CallShaper can make these processes more efficient.
- Lead Management helps you monitor the quality of media or lead sources.
- Dynamic Scripting, Predictive Dialer and Real Time Reporting features maximize agent efficiency.
- Regulatory Rules keep your team in compliance with TCPA and ever-changing state regulations.
Contact us today to schedule a demo!
Inbound Call Center
CallShaper has everything you need to make your inbound call center a top performer, whether your team is fielding calls from multimedia ads or handling customer service calls. Our inbound toolset includes:
- Interactive Voice Responder (IVR) that routes calls to the proper destination.
- Dynamic Scripting that helps agents handle inbound calls more efficiently.
- Real Time Reporting that mines information about call volume, media performance and more!
Why wait another day to step up your inbound performance? Schedule a demo now!
Compliance
TCPA rules regarding wireless numbers. State holidays. Do not call lists. Express written consent. In outbound call centers, compliance requirements have never been more complex. But CallShaper keeps you and your team “inside the lines” with:
- Lead Management tools that check multiple databases to determine if your leads are landline or wireless, check your internal Do Not Call list and apply the appropriate compliance rules.
- Dynamic Scripting that dots all the I’s and crosses all the T’s from a compliance standpoint.
- Predictive Dialer that stays within abandonment rate limits while maintaining agent efficiency.
Schedule a demo to find out more about how CallShaper takes the worry out of telemarketing compliance!
Integration
CallShaper offers many integration options – our goal is to help you automate 100 percent of your call center process.
- Use our Lead Management and API features to get leads into the top of your sales funnel. Accept new leads on your website and post them directly into the dialer and begin calling them immediately.
- With our Dynamic Scripting feature, you can create your own custom agent scripting that is tightly integrated with your ordering systems.
- At the bottom of the sales funnel, you can use our Webhooks to get closed sales into your CRM.
These are just a few of the possibilities! To learn the whole story on CallShaper integration, schedule your demo today!
Agent Performance
Labor costs are the #1 issue related to agent performance. But high labor costs are no match for CallShaper’s:
- Predictive Dialer that maximizes agent talk time and minimizes busy signals, disconnected numbers and voicemails that waste agent time.
- Dynamic Scripting that maintains agent accuracy.
- Real Time Reporting that provides immediate performance feedback for agents.
Start getting a better handle on agent performance today! Schedule a demo.
Media Tracking
CallShaper has everything you need to make good decisions about where to spend your advertising money:
- With Lead Management, for each inbound media source, you can set up an inbound phone number that tracks those calls. Lead vendors can post into a unique URL to allow performance to be tracked by lead source.
- Real Time Reporting allows you to easily see what is going on with your media, how much volume is coming in, how the leads/calls are converting to sales and what your cost per sale is for each media source.
Now is the time to get on track with Media Tracking! Schedule a demo.
Client Management
CallShaper gives your clients the flexibility to access the system for their specific campaign, and more!
- Real Time Reporting lets them pull their own reporting and listen to their own calls. Not only do they have real time access to reporting and recording, but they can also pull combined and site-level reporting.
- Thanks to Dynamic Scripting, your client can run multiple locations, both internally and outsourced, off of the same system for scripting control.
- If you are running multiple clients on CallShaper, Quality Assurance keeps each client completely isolated and protected. That way, only members of that team can see and have access to the campaign.
Discover all that CallShaper has to offer when it comes to Client Management. Schedule a demo.
Professional Services
CallShaper does whatever it takes to help you create a system that fits your business perfectly.
- Our Professional Services team can help your IT team configure our APIs to integrate with your CRM.
- By adapting our Dynamic Scripting, we can also help you create custom agent scripting that is tightly integrated with your ordering system.
Schedule a demo today that will show you how we can tailor CallShaper to fit your business needs!