Call Center Connect
Rate Guide 2025

Why your calls aren’t getting through—and
how to fix it in today’s outbound environment.

DOWNLOAD FREE GUIDE

Outbound calling is tougher than ever. Even with high-quality leads and trained agents, connect rates are dropping industry-wide. Why? Because carriers are blocking or labeling your calls before they even reach the customer

This guide explains the real reasons behind low connect rates—and the proven strategies to protect your caller ID reputation and improve delivery in 2025

Key Insights from the Guide:

Why Calls
Don’t Connect

  • Carriers now block or divert calls based on patterns, not just legality.
  • Even legitimate calls can appear as “Spam Likely.”

How Carriers
Block Calls

  • Spam Labeling: Call goes through, but flagged as spam—most people ignore.
  • Call Blocking: Call never reaches the recipient at all.

STIR/SHAKEN:
What It
Really Does

  • ✅ Verifies caller ID and builds trust
  • 🚫 Doesn’t stop calls from being labeled or blocked

Metric
That Reveal
Problems

  • ASR (Answer-Seizure Ratio): Sudden drops may mean blocking.
  • ACD (Average Call Duration): Extremely short calls often signal fraud or filtering.

Caller ID
Reputation
Matters

  • Hurts your score: high call volumes, short calls, spam complaints.
  • Protect it: register with the Free Caller Registry, rotate responsibly, monitor for flags.

8 Ways to Improve
Connect Rates in 2025

  • Use STIR/SHAKEN with A-Level attestation
  • Register numbers with Free Caller Registry
  • Rotate numbers smartly
  • Use branded caller ID
  • Keep volume per number low
  • Respect timing & frequency laws
  • Make your calls valuable and recognizable
  • Monitor metrics and react quickly

Why Connect
Rates Drop?

High Call Volume

Spam Label

Blocked Calls

Lost Opportunities

Call Center Connect
Rate Guide 2025

This simple version is just the beginning. The full PDF dives deeper into compliance rules, SIP codes, fraud detection, and step-by-step best practices to keep your outbound calls reaching customers in 2025.