Do you or anyone you know use Genesys PureConnect?

As the end of support for Genesys PureConnect approaches in July 2025, we understand the urgency to find a reliable and efficient alternative for your call center operations.

At CallShaper, we are excited to offer you a cutting-edge cloud-based call center platform designed to enhance efficiency and ensure compliance. Our solution provides a seamless transition from Genesys PureConnect, ensuring your operations remain uninterrupted and optimized.

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    Contact Center 

    About Us

    Achieve exceptional efficiency and success in your call center with CallShaper. Our advanced technology offers predictive dialing, dynamic scripting, and real-time analytics for seamless customer engagement. With a user-friendly interface and customizable tools, CallShaper adapts to your business needs, optimizing agent performance and maximizing outcomes. Elevate your call center with CallShaper – setting the standard for industry excellence.

    • Increased agent efficiency and higher contact rates that maximizes your return on investment.

    • Customized scripting and CRM integration helps reduce data entry mistakes and keeps you and your clients happy.

    • Quickly measure agent and lead performance with accurate real-time reporting.

    • Real-time Monitor, Whisper, Barge, and Chat optimized for tablets. 

    • Real-Time Flexible reporting for Leads Performance, Campaign Performance, and Agent Performance. 

    • Customizable scorecards to grade recorded calls and provide feedback to agents.

    • Hosted in the cloud, ability to be up and running quickly and will save on IT costs.

    • Easily add seats with a quick email or reduce your seat count depending on seasonal workforce demands.

    • Integration using API’s, WebHooks, Zappier and Onsite Technical staff.

    • Dialer settings for Predictive, Preview, Progressive, and Manual.

    What Are People Saying?

    CallShaper has been great! The support, access to stats and just the overall layout of everything. This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand

    Carl Veldhuizen, American Benefit LLC

    This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star, I totally agreed with them.

    Stanley Burgess, SB Global