CallShaper Reviews
At CallShaper, we take pride in providing an exceptional call center software solution that enhances efficiency and productivity. Our clients’ feedback speaks volumes about our commitment to excellence. With intuitive features, seamless integrations, and unparalleled customer support, CallShaper has consistently received glowing reviews from users. Discover how CallShaper has transformed call center operations for businesses of all sizes by reading our client testimonials. Join the ranks of satisfied customers who have elevated their call center performance with CallShaper.
“Easy to use platform, and EXCELLENT Customer Service. Highly recommend!”
-Andrew with Cornerstone Senior Services
“I’ve been using CallShaper since 2018 and they’ve been amazing! Erica is always there to help us in any way we need. Everyone here loves CallShaper. Most importantly you can deploy your call campaigns fast and easy. Give em a try!”
-Keith with MarketChief
“Erica and Zach at CallShaper are super helpful with all of our requests and have made our transition to CS a great experience!”
– Jesse with Legal Harbor LLC
“Huge Shoutout to CallShaper as being one of the best dialer platforms out there”
-Logan with Ifficient
“I have been a big fan of CallShaper so far. The team has been extremely helpful with the onboarding and training so that we can be up and running smoothly! Highly recommend.”
-Hunter with Standard Conversions LLC
“CallShaper’s Customer service and response time is great! I also like the fact that CallShaper’s technology has been constantly improving.”
-Rudy with St Joseph’s Medical Equipment Inc
“I have plenty of experience with call Center services. This dialer is Jammed packed with features and capabilities. However the best part about working with this company is the people behind the scenes. I am constantly impress with my man Zach’s ability to solve my problem on the fly. He is a genius. Alec is the best rep I have at any service company and I have experience with many. He is awesome at communication and staying on top of any of our issues. The platform is user friendly and very robust especially in the reporting category.”
-Neftali with Cause of Capital LLC
“I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.”
-Nick with Connected Caregiver
- Client
- Tyler, Insurance Agency Owner
- Industry
- Insurance, Medicare
- Use Cases
- Medicare Enrollment
The Challenge
Tyler operates a performance-based insurance call center that serves highly regulated campaigns — especially for Medicare recipients. His operation demands fast test-and-launch capability, strict compliance, and clean call reporting.
After leaving CallShaper, Tyler pieced together a system using Twilio for voice, SendGrid for email, and a rotating mix of JustCall.io and Aircall.io for dialing. While affordable on paper (~$35 per seat), the setup came with significant tradeoffs:
- Manual lead loading and call logging
- No seamless CRM integration
- Inconsistent call recording access
- Developer dependence for anything custom
“It got the job done, but it wasn’t efficient. When you need to pivot fast, that kind of tech stack slows you down.”
The CallShaper Solution
When revisiting his platform strategy, Tyler pinpointed CallShaper’s strengths:
Instant Deployment
“I can spin up a new campaign in under two hours with no devs — that’s insane.”
Built-In Compliance Logic
Uses the most conservative time-zone compliance by combining phone number and physical address.
CRM-First Integration
Feeds call history, recordings, and lead outcomes directly into Tyler’s custom-built CRM.
No-Code Scripting + IVR
No engineer needed to make logic changes. “I can do it all myself.”
Lead Testing Agility
Trial new campaigns or lead sources quickly without technical bottlenecks.
Results & Impact
“There’s nothing else I’ve used that lets me move this fast and stay this compliant. CallShaper is built for people like me.”
Cut Setup Time by 80%
From 2–3 days with Twilio stack to same-day setup
Reclaimed Agent Time
Simpler interface + reduced training time
Reduced Compliance Risk
Automated DNC scrubbing, lead match validation, litigant suppression
Simplified Tech Stack
Eliminated 3+ tools while gaining new capabilities
Next Move: Tyler is now considering layering CallShaper with a white-labeled Medicare agent CRM to scale across affiliate agents.
- Client
- Jordan, Healthcare Call Center Owner
- Industry
- Healthcare BPO, Diabetic Supply, SSDI, Pharmacy Services
- Use Cases
- Inbound & Outbound for Diabetic Supplies, SSDI Intake, Pharmacy Support
The Challenge
Jordan operates a high-volume healthcare call center focused on sensitive and compliance-heavy verticals. His team handles both inbound and outbound outreach for campaigns involving SSDI qualification, pharmacy enrollment, and chronic care support.
Before CallShaper, Jordan struggled with fragmented systems that required multiple platforms, manual workflows, and time-consuming configurations.
Tasks like call routing, data validation, and campaign launches required developer input or repetitive manual steps.
“There were a lot of moving parts—and a lot of room for error when you're relying on exports, uploads, and third-party workarounds.”
The CallShaper Solution
Jordan chose CallShaper for its ease of use, built-in compliance controls, and ability to integrate with live data sources:
Faster Campaign Launch
“Jordan’s team can deploy new campaigns in hours using CallShaper’s intuitive scripting tools—no IT support required.”
Real-Time API Integrations
In-call validation checks phone type, litigant risk, & lead match using third-par- ty tools directly inte- grated within the IVR.
Compliance You Don’t Have to Think About
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
End-to-End Call Control
From IVR design to call disposition and recording, everything is accessible and easy to configure inside the platform.
Dashboard- Driven Reporting
Clear, accessible metrics remove the need for custom-built reports or data queries.
Built-in DNC scrubbing, time-zone restrictions, and phone/address verification are automatically applied.
Results & Impact
“CallShaper gives us enterprise-grade control without enterprise-level friction. Everything just works—and that’s what we need to grow.”
Compliance- First Automation
Ensures only valid, scrubbed leads reach agents
Reduced Ramp Time
Simple scripting and dashboard access shortened agent onboarding
Operational Efficiency
Fewer tools, less risk, and faster response to client needs
Improved Scalability
Jordan can quickly test, duplicate, and scale compliant campaigns
Next Steps: Jordan is continuing to expand his use of CallShaper across new healthcare clients, exploring campaign cloning and overflow routing to scale capacity on demand.
Interested in Learning More About How CallShaper Can Help You?
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