At CallShaper, support isn’t an add-on; it’s built into everything we do. Our platform is intentionally designed to be easy to use, with intuitive editing, built-in QA tools, and clear communication between agents and supervisors. But even with a user-friendly system, questions can come up, and when they do, we make sure help is always close by.

From quick answers to deeper training sessions, our support team is ready when you need them.

Live Chat, Real Help

For fast questions or simple issues, live chat is often the easiest route. You can reach our team through the website or directly inside the CallShaper platform. During business hours, chat connects you with real people who can help in real time. After hours, it’s an easy way to submit non-urgent questions that we’ll respond to as soon as possible.

Ticket-Based Support

When something needs a bit more attention, our ticketing system keeps everything organized. Submitting a ticket creates a clear record of the issue, the steps taken, and the final resolution, making it easy to track progress and reference later if needed.

One-on-One Virtual Sessions

If you’re looking for hands-on assistance or extra training, you can schedule time with a CallShaper trainer. Whether you want help with a specific feature or a full walkthrough, we’ll guide you step by step. Since everything is cloud-based, there’s no need for internal IT support; we handle it for you.

Help Center Access, Anytime

For those who like to explore on their own, our Help Center is available 24/7. It includes detailed articles, how-to guides, videos, and troubleshooting tips so you can find answers whenever it’s convenient. The goal is simple: help you feel confident and productive as quickly as possible.

Pick Up the Phone

Sometimes, talking it through is the easiest option. If you’d rather speak with someone directly, just give us a call. Our support team is always happy to help, whether that means answering questions, walking through solutions, or pointing you in the right direction.

Dedicated Account Manager

Your dedicated account manager is much more than a contact person; they are your personal advocate and strategic partner, available to provide guidance and ensure you maximize the value of our platform. They are ready to assist with everything from onboarding and training to complex problem-solving and long-term strategy development. Think of them as an extension of your own team, committed to understanding your specific goals and helping you achieve them efficiently.

At CallShaper, we believe great customer experiences start with great support. However you choose to reach us, chat, tickets, scheduled sessions, or a phone call, we’re here to help every step of the way. Want to learn more? Get in touch with us today.