alec.thompson@callshaper.com

About Alec Thompson

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So far Alec Thompson has created 12 blog entries.

How Call-Backs Can Increase Customer Satisfaction
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How Call-Backs Can Increase Customer Satisfaction

Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)

How Call-Backs Can Increase Customer Satisfaction

Sometimes, it doesn’t matter how many steps we take [...]

By Alec Thompson|2023-08-31T14:39:39-04:00August 31st, 2023|Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)|0 Comments

4 Reasons to Keep Your Call Center In-House
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4 Reasons to Keep Your Call Center In-House

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4 Reasons to Keep Your Call Center In-House

4 Reasons to Keep Your Call Center In-House You’ve [...]

By Alec Thompson|2023-08-30T11:18:21-04:00August 30th, 2023|Uncategorized|0 Comments