We all know it takes a special brand of people to excel in this environment. Here are some things you can do to make the most of it.
3 Keys to Building a Successful Call Center
There’s a lot that goes into creating a call center [...]
4 Ways to Make Your Call Center More Efficient
In the inbound call center business, efficiency is the name [...]
How the ABC Mentality Can Boost Revenue in Your Call Center
For any inbound call center, the number one goal [...]
3 Ways to Take Customer Service from Good to Great
It’s become increasingly clear in recent years that the [...]
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Sales Leadership Best Practices for Hybrid Call Centers
"Nearly 30% of working professionals would quit if they [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]