Call Center Reporting Software for Your Organization
Imagine, for a moment, having one employee who can extract data, ensure real-time data connections and track the performance metrics of your call center. Now, add in the ability to track operational metrics and handle multiple distribution options. Sound too good to be true? It probably is, as it is nearly impossible to find an individual employee who can fill all of these roles with efficiency. And as you know hiring a new employee requires more money, additional space, training time and the possibility that it will not work out. But don’t be frustrated. Finding all of the essentials in one place is possible and can be found in the correct software.
The Benefits of Reporting Software
Data consolidation. In-depth analysis. Data visibility. Call center reporting software, the best software to access detailed call center metrics, allows you to analyze the activities of an agent during a live call with a client. This software will give you information including call lengths, waiting times and abandon rates.
Managers can then get a customized report of all inbound and outbound calls and understand the productivity of an agent. This is done by analyzing agent availability, break times, how many times an agent puts a call on hold and how long the client is waiting. Other benefits of reporting software include: easy to understand metrics for associate performance; data on satisfaction of customers and deeper insights about the statistics of incoming and outgoing calls.
By this collection of data, a manager or supervisor can hone in on how to help agents produce their best conversion rate. Needless to say, the benefits of proper data will be seen in your returning customers- and your return on investment!
CallShaper, the originator of a cutting-edge call center platform for efficiency, and compliance-minded directors of inbound and outbound telemarketing call centers, will help you to achieve your call center business goals. The CallShaper professional team will get you on the right track to success so you can begin to prosper from your Call Center Software. We guarantee you will be more than satisfied and will work with you to ensure that you get the most from our call center platform. Reach out to us- we are here for you, and just a call away.