Compliance is no longer optional or simple. With rising fines, evolving B2B rules, and stricter carrier enforcement, call centers need a smarter call compliance checklist for 2025.

This isn’t just a legal issue. It’s a revenue issue. Because the cost of getting it wrong?

  • Dropped calls
  • Costly fines
  • Flagged numbers

That’s why we created the 2025 Call Compliance Checklist a clear, practical tool to help you audit your platform, process, and outbound strategy.

Why 2025 Is a Turning Point

New laws + increased enforcement = higher risk:

  • Mini-TCPA state laws like Florida, Oklahoma, Maryland — now enforce time windows, registration, and opt-out policies.
  • B2B mobile numbers are no longer automatically exempt.
  • STIR/SHAKEN enforcement is now critical — unverified traffic is getting blocked.

6 Things Every Platform Must Have to Stay Compliant

✅ List scrubbing tools (DNC, mobile filters)
✅ Time zone and state dialing hour automation
✅ Consent certification integrations
✅ STIR/SHAKEN + branded caller ID
✅ AI or manual QA for script compliance
✅ Clear opt-out and suppression tools

If your current call center platform doesn’t help with these, it’s putting your business at risk — and costing you conversions.

Download the 2025 Checklist

We’ve condensed the latest best practices, legal updates, and platform capabilities into a single downloadable checklist.

Use it to:

  • Audit your current system
  • Train your agents
  • Prep for internal compliance reviews
  • Lower your risk — and your CPA

Download 2025 Call Compliance Checklist

No form. No friction. Just clarity.

 

Disclaimer: The information provided in this blog is for informational purposes only and does not constitute legal advice. Compliance regulations frequently change, and businesses should consult a qualified attorney or compliance expert before making regulatory decisions. CallShaper provides technology solutions to enhance contact center efficiency and compliance, but does not offer legal representation or compliance certification.

AI Disclosure: This article was generated with the assistance of AI and reviewed by industry professionals to ensure accuracy and compliance.