Creating Your Best Call Center Scorecard
Quality control in your call center is absolutely critical to [...]
Meet Our Partners! Part 1
At CallShaper, we are proud to partner with some [...]
How to Implement Effective Call Center Quality Control Processes
To ensure that your call center is functioning optimally [...]
4 Ways to Prepare for Seasonal Call Spikes
Whether they are tied to new product releases, holiday or [...]
Is An Offshore Call Center Right for You?
Offshore call centers can be an incredibly helpful tool for [...]
4 Ways to Improve Virtual Training
Now that more and more call centers are staffed [...]
The Case For and Against Short Wait Times
No one likes waiting for anything. Especially in 2023, [...]
3 Ways to Take Customer Service from Good to Great
It’s become increasingly clear in recent years that the [...]
Call Center Closeup: Dispatch Services
Many inbound call centers handle customer service calls coming [...]
Call Center Closeup: Higher Education Call Centers
Institutions of higher education like colleges and universities may [...]