If your business makes outbound calls or texts, there’s one rule that’s more critical than ever in 2025: don’t call someone who didn’t give you permission.
The Reassigned Numbers Database (RND) was created by the FCC to prevent this exact problem. It helps businesses verify whether a phone number has been reassigned to a new user, reducing the risk of TCPA violations, customer complaints, and fines that can hit $1,500 per call .
What Is the RND and Why Does It Matter?
Phone numbers are recycled constantly. A number that belonged to a consenting customer last year might now belong to someone who never opted in. If you call or text that number without checking first, even with the best intentions, you could be in violation of the Telephone Consumer Protection Act (TCPA).
The RND lets you check:
- Has this number been reassigned?
- Is it still safe to call or text?
- Are we respecting opt-in compliance?
It’s one of the most important safeguards for call centers, especially those using automated dialing or pre-recorded messages.
Who Needs to Use the RND?
The short answer? Any business using outbound voice or SMS.
This includes:
- Call centers
- Debt collectors
- Telemarketing firms
- Healthcare providers
- Utilities and financial services
- Retail and e-commerce
- Nonprofits and political campaigns
If you rely on customer consent to make contact, you also have a responsibility to verify that consent is still valid.
Key Compliance Requirements
To comply with TCPA using the RND:
- Register for access
- Query before you call
- Document your checks
- Update frequently
- Integrate with your platform
How CallShaper Helps
Our platform supports full RND integration and compliance automation:
- Help with RND registration
- RND integration for queries
- Consent and opt-out tracking
- Detailed compliance reporting
You stay compliant without slowing down operations.
Best Practices
- Automate RND checks in real-time
- Maintain clean, verified contact records
- Train agents and QA teams on compliance rules
- Provide customers with easy ways to update contact info or opt out
- Audit your calling practices regularly
Final Word
In a world of reassigned numbers, compliance is a moving target.
CallShaper helps you hit that target with confidence and avoid costly mistakes.
Need help streamlining your TCPA process or integrating with the RND?
Disclaimer: The information provided in this blog is for informational purposes only and does not constitute legal advice. Compliance regulations frequently change, and businesses should consult a qualified attorney or compliance expert before making regulatory decisions. CallShaper provides technology solutions to enhance contact center efficiency and compliance, but does not offer legal representation or compliance certification.
AI Disclosure: This article was generated with the assistance of AI and reviewed by industry professionals to ensure accuracy and compliance.
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