Strategies for Successful Call Center Support Software
With the heightened standards of customer service kicking off 2020, call centers are realizing they need to go the extra mile to exceed client expectations for a positive ROI- and customer retention. As a matter of fact, 80% of companies want to use the customer service/experience as a way to differentiate themselves from their competition. Wondering how to make your call center stand out from the rest? Differentiating your call center business has an easy solution, and it may be right at your fingertips.
Call center support software can give you control over all features of your call center support from live call monitoring to customized call outcomes. It reduces excessive agent idle time and turnover while improving agent productivity. And the first step to a successful sale begins with your agent.
The customer experience is improved when call center agents deliver appropriate and accurate information. According to a recent study, 89% of consumers who experience poor service with your brand, will leave for your competition. Call center support software can streamline the customer service process so your call center business will be the first one that customers call. Other benefits of call center support software include the ability to set agent performance goals via call recordings and reviews, offer team support during live calls via whisper and call barge coaching, and improve scripts for more accurate and positive customer calls. Remember that when customer service is turned into a customer experience, the results are seen in ROI, customer retention and referrals.
As with the integration of any new software, it is crucial to work with a reputable, reliable and experienced company. CallShaper, the originator of a cutting-edge call center platform for efficiency, and compliance-minded directors of inbound and outbound telemarketing call centers, will help you to achieve your call center business goals. The CallShaper professional team will get you on the right track to success so you can begin to prosper from your software. We guarantee you will be more than satisfied and will work with you to ensure that you get the most from our call center platform. Reach out to us- we are here for you and just a call away.