CallShaper is waiving licensing fees for companies with premise-based systems that need to move to the cloud to support work at home agents during the COVID-19 Pandemic.
If you are on a premise-based call center platform and need to immediately set up a virtual solution to allow work at home callers to ensure continuity of your business, CallShaper can help. Our system is easy to use and does not require any programming skills, and we have an extensive training library, so you can quickly set up your program specific campaigns on our system.
CallShaper supports online scripting, data capture and validation, APIs into your primary CRM, reporting and custom export files, all included. CallShaper also has an IVR included which can screen and route calls based on various criteria to help streamline the calls to the reps with the right skill sets to help them. Compliance components are all built-in such as time zone, state calling restrictions, holiday and other state restrictions, abandonment, call recordings, etc…
The licensing fees would be free for the first 30 days, all you would be charged is our normal low per minute rate for any minutes, and only if you use it.