Call Center Trends to Watch in 2026: Part Two
While technology and workforce changes are reshaping call centers, data, [...]
Call Center Trends to Watch in 2026: Part One
The contact center and customer experience (CX) sector continues [...]
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know
The Federal Communications Commission (FCC) has once again extended [...]
FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024
Overview On October 15, 2024, the Federal Trade Commission (FTC) [...]
Proof Of Consent
In the realm of telemarketing, obtaining and documenting consumer consent [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Navigating the Evolving Landscape of Call Center Compliance: Key Updates as of February 16, 2025
Overturning of the FCC's One-to-One Consent Rule The Federal Communications [...]
Understanding the Requirements for Using the Reassigned Numbers Database (RND)
What Is the Reassigned Numbers Database (RND)? The Reassigned Numbers [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
Call Center Trends to Watch in 2024
As we move into 2024, the call center industry [...]