AI in Call Centers: Revolutionizing Quality Assurance
In a world where contact center teams are stretched [...]
How to Start a Call Center: A Guide for Small Businesses
Learning how to start a call center can be [...]
CallShaper Productivity Features: 4 Upgrades to Boost Agents
In today’s fast-paced contact center world, your team can’t [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Tracking Inbound Calls by Media Source and Spend: Why It’s a Game Changer for Your Marketing ROI
In today’s hyper-competitive marketing landscape, data-driven decision-making is critical. [...]
Get Your Outbound Calls Through!
Outbound call centers are facing an increasing challenge: ensuring [...]
Choosing the Right Dialing Platform for Your Call Center: Key Factors for Success
When selecting a dialing platform for your call center, [...]
Spotlight on Our Game-Changing Partners
At CallShaper, we are proud to collaborate with innovative businesses [...]
Strengthening Customer Relationships for Long-Term Success
Every thriving business experiences periods of rapid growth where [...]
3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]