AI in Telephone Answering Services
Telephone answering services have evolved in two key ways [...]
Determining Whether to Outsource Your Call Center
The volume of calls to call centers can fluctuate [...]
Understanding Blacklist Alliance and Their Impact on the Call Center World
In the dynamic landscape of call centers, where customer interactions [...]
Hot Topics in Compliance: Consent
Consent, and whether or not the customer has given [...]
Do You Need a 24/7 Call Center?
In today’s economy, when many customers are looking for [...]
How to Correct Agents’ Missteps
The hope of all call center managers is that [...]
4 Ways Analytics Can Make Your Call Center More Efficient
Here at CallShaper, we’re all about efficiency in 2024. [...]
4 Call Center Trends to Look Out For in 2024
The call center industry is always evolving and changing. [...]
How New Technology Can Increase the Value of Your Business
Sure, there are plenty of people who grumble and [...]
Why Older Technology Slows Down Call Centers
If we’re being honest, some days it feels impossible [...]