Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
Call Center Technology Frustrations? Fix Them Fast.
Call center platforms should empower teams and delight customers—but [...]
4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
4 Training Challenges Call Centers Face
The quality of the training you provide for your [...]
Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
Why You Shouldn’t Overlook After-Call Work
Why You Shouldn’t Overlook After-Call Work The number [...]
3 Keys to a Successful Remote Working Environment
By now, three years after the start of the [...]