Contact Center Management Techniques

Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.

Call Center Planning For Continuity
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Call Center Planning For Continuity

Contact Center Equipment, Contact Center Management Techniques

Call Center Planning For Continuity

CallShaper is here for you during this time of continuity [...]

By Tia Johnson| 2020-03-23T10:15:51+00:00 March 19th, 2020|Contact Center Equipment, Contact Center Management Techniques|0 Comments

The Key to Making a Call Center Agent’s Job a Cinch
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The Key to Making a Call Center Agent’s Job a Cinch

Contact Center Equipment, Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)

The Key to Making a Call Center Agent’s Job a Cinch

When a call center agent clocks in, puts on a [...]

By Tia Johnson| 2020-03-03T12:50:01+00:00 March 3rd, 2020|Contact Center Equipment, Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)|0 Comments

Why do our customers LOVE CallShaper?
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Why do our customers LOVE CallShaper?

Contact Center Incentive or Bonus Ideas, Contact Center Management Techniques, Contact Center Philosophy

Why do our customers LOVE CallShaper?

Three things—Compliance, Contact Rates and Ease of Use Compliance “When [...]

By Tia Johnson| 2019-11-14T13:16:06+00:00 November 14th, 2019|Contact Center Incentive or Bonus Ideas, Contact Center Management Techniques, Contact Center Philosophy|0 Comments

International Labor Pool for Call Centers
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International Labor Pool for Call Centers

Contact Center Management Techniques, Contact Center Philosophy, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure

International Labor Pool for Call Centers

Can you imagine running your call center without having to [...]

By Tia Johnson| 2019-10-07T15:49:00+00:00 October 7th, 2019|Contact Center Management Techniques, Contact Center Philosophy, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure|0 Comments

Managing A Virtual Call Center
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Managing A Virtual Call Center

Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)

Managing A Virtual Call Center

CallShaper has a vision for a more efficient, more profitable [...]

By Tia Johnson| 2019-10-07T15:58:32+00:00 September 26th, 2019|Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound)|0 Comments

Implementing Call Center Software
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Implementing Call Center Software

Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure

Implementing Call Center Software

How Call Center Software Can Drive Your Business In our [...]

By CCA Tech| 2019-11-06T15:48:39+00:00 September 12th, 2019|Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure|0 Comments

How Can CallShaper Help You Be Compliant?
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How Can CallShaper Help You Be Compliant?

Contact Center Management Techniques

How Can CallShaper Help You Be Compliant?

Compliance is a high priority for CallShaper. We value working [...]

By Tia Johnson| 2019-09-05T15:35:29+00:00 August 23rd, 2019|Contact Center Management Techniques|0 Comments

Maximize Your Sales With A Cloud Predictive Dialer
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Maximize Your Sales With A Cloud Predictive Dialer

Contact Center Equipment, Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure

Maximize Your Sales With A Cloud Predictive Dialer

How Integrating a Cloud-based Predictive Dialer Can Sky-Rocket Your Sales [...]

By CCA Tech| 2019-09-26T10:20:58+00:00 July 31st, 2019|Contact Center Equipment, Contact Center Management Techniques, Contact Center Strategy (Inbound), Contact Center Strategy (Outbound), Contact Center Structure|0 Comments