Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
Call Center Technology Frustrations? Fix Them Fast.
Call center platforms should empower teams and delight customers—but [...]
Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
Call center platforms should empower teams and delight customers—but [...]
Customer complaints are an inevitable part of the inbound [...]
The quality of the training you provide for your [...]
In the high-pressure environment of a call center, the [...]
An effective and successful call center starts at the top. [...]
There are many factors that go into finding and signing [...]
One of the most important elements of the Federal Trade [...]
Do you remember the days when it was normal [...]
Why You Shouldn’t Overlook After-Call Work The number [...]
By now, three years after the start of the [...]