Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
Everything You Can Learn with Real Time Reporting
Detailed reports are critical to measuring the performance of [...]
How Good is Your Training? The Importance of Scorecards
Operating a business or a campaign using a call [...]
Why You Should Employ Multiple Touch Points
Even if it is the backbone of your campaign, [...]
How Effective DNC List Management Can Maximize Sales
Do Not Call (or DNC) lists exists to give [...]
How to Use Dialing Strategies for Contact Management
While an efficient and trustworthy method for obtaining leads [...]
Using Scorecards to Maintain Call Quality
A successful call center business must be able to ensure [...]
How to Make Lead Management Easy and Painless
Leads are the lifeblood of any telemarketing campaign—without them, the [...]
Coronavirus in the Office: FAQs Answered
If your team or some members of your team are [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]