Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
Why Your Company Needs Customer Service and Customer Success Teams
One of the primary roles of inbound call centers [...]
Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
One of the primary roles of inbound call centers [...]
Being a manager of anything is hard work. You [...]
Any call center is only as successful as its [...]
It’s not news that the COVID-19 pandemic has drastically [...]
Managing a call center is a tough job (especially [...]
Being a call center agent is a difficult job. [...]
Detailed reports are critical to measuring the performance of [...]
Operating a business or a campaign using a call [...]
Even if it is the backbone of your campaign, [...]
Do Not Call (or DNC) lists exists to give [...]