Delegation is the key to efficiency and a proper work-life balance. Here are some fundamentals.
Using Scorecards to Maintain Call Quality
A successful call center business must be able to ensure [...]
How to Make Lead Management Easy and Painless
Leads are the lifeblood of any telemarketing campaign—without them, the [...]
Coronavirus in the Office: FAQs Answered
If your team or some members of your team are [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]
Small Businesses Benefit from Call Center Software
Small businesses all have the same goals- to gain new [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]
Call Center Preparation for the Coronavirus
Call Center Preparation for the Coronavirus Call centers are a [...]
The Key to Making a Call Center Agent’s Job a Cinch
When a call center agent clocks in, puts on a [...]
Why do our customers LOVE CallShaper?
Three things—Compliance, Contact Rates and Ease of Use Compliance “When [...]
International Labor Pool for Call Centers
Can you imagine running your call center without having to [...]