4 Ways to Keep Agents and Customers Happy
It’s true that the agents working in your call center [...]
4 Ways to Improve Customer Retention
In order to be successful, businesses must grow. While [...]
Should You Outsource Your Call Center?
At the beginning of the COVID-19 pandemic in 2020, [...]
3 Ways to Prevent Call Center Attrition
Everyone in the call center industry is aware of [...]
5 Types of Call Routing for Inbound Call Centers
In a perfect world, every call made by a [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
3 Ways to Measure Your Call Center’s Success
There are numerous ways to determine how well the [...]
The Importance of Offering the Right Touch-points
When you’re setting up and structuring an inbound call center, [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]