It is a deep subject, but it can make or break your center. Here are some guidelines.
How To Ensure High-Quality Calls Every Time
Call center managers have a difficult job. They want to [...]
How to Stay Sharp While Working from Home
As thousands of people have learned over the last few [...]
Three Ways to Use Old Commute Time
One perk of working from home: You suddenly have one, [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Inbound Call Centers: All Hands on Deck!
With the majority of people spending more time at home [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]
Adjustments To Make During Coronavirus
You may have noticed that your reps are talking to [...]
Why do our customers LOVE CallShaper?
Three things—Compliance, Contact Rates and Ease of Use Compliance “When [...]
International Labor Pool for Call Centers
Can you imagine running your call center without having to [...]
How to Create Sales Training Program and Build a Better Team
Nearly 60 percent of sales representatives missed their quotas last year. While [...]