It is a deep subject, but it can make or break your center. Here are some guidelines.
How to Stay Sharp While Working from Home
As thousands of people have learned over the last few [...]
Three Ways to Use Old Commute Time
One perk of working from home: You suddenly have one, [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Inbound Call Centers: All Hands on Deck!
With the majority of people spending more time at home [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]
Adjustments To Make During Coronavirus
You may have noticed that your reps are talking to [...]
Why do our customers LOVE CallShaper?
Three things—Compliance, Contact Rates and Ease of Use Compliance “When [...]
International Labor Pool for Call Centers
Can you imagine running your call center without having to [...]
How to Create Sales Training Program and Build a Better Team
Nearly 60 percent of sales representatives missed their quotas last year. While [...]