For any business, adopting new software or operating systems can be a scary experience. What if there’s a steep learning curve? What if the program doesn’t have the features you thought it had? What if it disrupts your productivity and workflow? One of the features that has earned CallShaper its sterling reputation, is the ease with which it integrates into existing programs and processes, to ensure that you don’t miss a beat when making the transition. What are these integration options?

  • APIs that Integrate with Your CRM: CallShaper’s software is flexible. It offers many different integration options, including APIs (application programming interfaces) that can be easily integrated with whatever CRM (customer relationship management system) you use. In short, CallShaper provides an easy-to-use centralized access point from which you can access all the applications used to run your business.
  • Thousands of Options: Thanks to Zapier integration, CallShaper’s dialer program is able to communicate directly with over 1,000 different web applications. So regardless of the type of business, system, or CRM you use, it’s highly likely that integrating it with CallShaper will be a cinch.
  • Webhooks: CallShaper’s unique Dynamic Scripting feature allows for the insertion of webhooks, or ways for CallShaper to communicate with other applications your business uses. For example, say you have an inbound call center for a company that sells headphones, and each time someone calls you are interested in whether the caller is a repeat or first-time customer. When the script directs the agent to ask this question and then he or she clicks forward in the script depending on the answer, you can insert a webhook that will immediately send that information to your customer database. This will save agents’ time, plus create a streamlined process and an interface in which information collected is the same across every application.

To learn more about the integration difference with CallShaper, contact us today.