3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]
Exploring 5 Types of Call Routing for Inbound Call Centers
In an ideal scenario, every customer call to a [...]
AI and the Future of Telephone Answering Services
We in the call center and telephone answering service [...]
4 Key QA Metrics for an Inbound Call Center
The success of your call center—and in some cases, [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
Three Roles of Inbound Call Centers Besides Customer Service
When most people think of an inbound call center [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]