Dialing from legacy call centers is out and predictive dialer systems are in. This software can increase productivity in outbound call centers by interfacing with the Cloud, thus eliminating extra expenses including hardware maintenance and upkeep, pricey software and licensing, brick and mortar office space rent and other in-house charges including hardware.
This software can be run virtually as long as there is an internet connection. This means a vast selection of agents with specialties geographically and globally, a huge increase in outbound calls, increased production and a definite jump in company sales revenue. Basically, the entire efficiency of this software makes running a call center from the Cloud streamlined with no sacrifice to the customer service that is so valued among clients and potential clients. Rather, customer service is taken to higher levels of interaction and satisfaction.
Did you know… Customer Experience will overtake price and product as the key brand differentiation by the year 2020. Walker
Most predictive dialer systems come equipped with advantageous features including: call time restrictions; in-depth reporting; on-screen caller details and lead management systems. Managers are better able to oversee the agent to customer interactions, which leads to opportunities for agents to make conversations flow with additional accuracy about the product. This software can be customized for all businesses, with the common goal of increasing ROI. And did we mention that if your key product or overall campaign takes a new direction, your software will automatically accommodate those changes and adjust accordingly?
Did you know… On average, loyal customers are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs)
Predictive dialer software also keeps agents informed with the most updated information about customers and potential customers in addition to providing them with accuracy when asked questions about the product. In turn, having appropriate information and strategies for assistance at their fingertips gains trust from clients. And as you know, the agent/client relationship is pertinent and valuable for increased sales revenue.
Did you know... According to consumers, customer service agents failed to answer their questions 50% of the time (Harris Interactive)
CallShaper, the originator of a cutting-edge call center platform for efficiency, and compliance-minded directors of inbound and outbound telemarketing call centers highly recommends working together to customize your software to achieve- and succeed- your call center sales business goals. We guarantee you will be more than satisfied and will work with you to ensure that you get the most from our call center platform. Reach out to us- we are here for you and just a call away.