If you’re wondering why your small business is not growing at the speed it should be, or why your marketing efforts aren’t paying off, or simply why you don’t feel as organized as you should be, the answer may be that you don’t have a telephone answering service. A telephone answering service, or TAS, is a system in which you have friendly, professional people answering phone calls, taking messages, and offering telephone support to customers when you are unable or unavailable to do so. Having a reliable TAS could be the difference between winning and losing new customers, the thing that helps you hold onto existing customers, and the thing that helps you manage your business more efficiently.
What should you look for in a quality telephone answering service? The most important thing, regardless of the nature of your business, is that it should be cloud-based. What does this mean? It means that any of the people working for your TAS can access the software platform from any computer, in any location, as long as they have a reliable internet connection. This vastly expands the potential pool of people that could be manning your phones, including stretching that pool to include people in multiple time zones, if having someone to answer the phone 24/7 is important for you and your business.
These benefits also apply if you are looking to start a TAS company that works with a variety of businesses providing agents to answer their phones. If you start with a cloud-based platform, you won’t have any restrictions on the locations of the people you hire. Plus, no matter where people are located, they will all be looking at the same interface and using the same tools in their day-to-day work, which makes training significantly easier. Likewise, if the clients/the businesses using the TAS need access to the interface as well to collect messages or communicate with the agents on the phones, they will also be able to access it regardless of their location.
In short: Using a cloud-based telephone answering service, like the forthcoming easy-to-use platform from CallShaper, can instantly improve business for companies utilizing the TAS as well as streamline management of a TAS company.
For more information on CallShaper’s TAS platform and how it can help improve your business, contact us today.