We are seemingly always waiting. In line. In traffic. In life. And with high tech feeding our rumbling bellies of instant gratification, waiting on hold to speak with a customer service agent can seem like an endless wait. Although call center queues are a necessary part of over the phone customer service, we have things to do, calls to make and business to close. It is no surprise that 61% of consumers say that they have stopped transacting with a business after a poor service experience- everyone values their time and in today’s world, we really do not like to waste it. That is why call center queue software is critical to implement into your call center business.
Benefits of Call Queue Software
Call queue software is critically important for businesses because it allows your company and your agents to provide an excellent customer experience for clients. And business owners and managers agree that call centers provide poor levels of customer service when they are not utilizing their call queue software. That is why the benefits of call queue software are indisputable. In addition to heightening customer service, call queue software can benefit your business with options including: prioritized calls; real-time statistics; quick response times; less call abandonment and agent empowerment. Did you know that 58% of customers say that customer service is a very important factor that affects their choice of a brand? That’s right. More than half. Implementing call queue software can maximize your customers experience- and in turn, your ROI. Don’t have call queue software yet? The next call that you need to make is to CallShaper.
As with the integration of any new software, it is crucial to work with a reputable, reliable and experienced company. CallShaper, the originator of a cutting-edge call center platform for efficiency, and compliance-minded directors of inbound and outbound telemarketing call centers, will help you to achieve your call center business goals. The CallShaper professional team will get you on the right track to success so you can begin to prosper from your call queue software. We guarantee you will be more than satisfied and will work with you to ensure that you get the most from our call center platform. Reach out to us- we are here for you and just a call away.