Three Tips for Call Center Agents Working from Home

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Three Tips for Call Center Agents Working from Home

Being a call center agent is an independent job, so it may seem easy to do from home. But the differences between working from home and working from an office alongside your colleagues and team members go far beyond just the physical location—they also include your mindset, hours, motivation, and likely your productivity. Fortunately, there are steps you can take to help improve your ability to work from home efficiently and successfully.

 

1) Define Your Workspace

 It’s true that all you need as a call center agent—especially with CallShaper’s cloud-based platform—is a computer, a reliable internet connection and a headset. Even so, creating a defined workspace will help increase productivity, as it will serve as a way to differentiate between work time and personal time. This space can be a desk, an office or even a specific seat at your dining room table that is reserved for work only. It will serve as a home for your work materials and the place where you go immediately at the start of your shift, just as if you were working in the office. And then when your shift is over, you can leave the space behind and easily transition into your personal time.

 

2) Leave Your Phone at “Home”

 Even though your home is now your office and vice versa, you should still treat your workspace the same way you treat your office. That means that in order to stay focused on your calls, tuck your cell phone in a drawer or leave it on silent in another room of the house so you aren’t tempted to use it. If there are other personal items that you wouldn’t normally have on hand at the office make sure those are out of reach as well. This will help you stay focused and maximize your time.

 

3) Chat with Your Supervisor

 CallShaper’s award-winning call center platform allows agents to instant message with their supervisors. Take advantage of this feature! Not only will it provide contact with coworkers that may be missing by not being in the office, but it will also show your supervisor that you are attentive and working despite being at home.

COVID-19 is forcing companies to take unprecedented steps to keep their employees safe. If your team has transitioned to working from home for this reason, these tips can help you maintain the same amount of motivation and productivity as if you were in the office alongside your fellow agents.

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