Congratulations! You’ve started a business and determined that you need to utilize a call center. Perhaps you’re going to use lead lists to conduct outbound sales calls, use print, TV, or radio advertisements to drive inbound calls, or set up an inbound call center to field customer service calls. Regardless, there are two key factors to consider when selecting the right software for your growing business.
Ease of Use
Especially if this is your first experience utilizing a call center, it is critical that the software you choose has an intuitive, easy-to-use interface. Your start-up likely doesn’t have a large IT department, so your software solution should not require one to get up and running. It must be easy to navigate, simple to understand and straightforward to use.
When you’re first starting out, you may only have one or two agents who are going to be manning your call center, or only one or two specific features that you are looking to put into use. Some software solutions may offer different levels of service or a different breadth of features depending on the size of the business, with different price points attached to each. But if you want your business to succeed and grow, you’re not just thinking about the tools you need now, but also those you’ll need down the line. And when you are growing and thriving, the last thing you’ll want to do is take the time to relearn how to use your software. The solution: Call center software that offers all its features to every customer, regardless of the number of agents or the size of the campaign. That way, everything you need is in place from the start and you can take the time to learn the system inside and out before your business takes off.
CallShaper’s cutting-edge call center platform does not need an IT professional to set up or maintain and all of its features are offered with every campaign, no matter the size or number of agents. To learn more, contact CallShaper at firstname.lastname@example.org or request a demo today.