Why Modern Telephone Answering Services Still Matter in 2025
In an era dominated by chatbots and click-to-chat, you [...]
CallShaper Productivity Features: 4 Upgrades to Boost Agents
In today’s fast-paced contact center world, your team can’t [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Tracking Inbound Calls by Media Source and Spend: Why It’s a Game Changer for Your Marketing ROI
In today’s hyper-competitive marketing landscape, data-driven decision-making is critical. [...]
Get Your Outbound Calls Through!
Outbound call centers are facing an increasing challenge: ensuring [...]
Choosing the Right Dialing Platform for Your Call Center: Key Factors for Success
When selecting a dialing platform for your call center, [...]
Do Not Call (DNC) Management for Multiple Call Center Vendors
Introduction Managing Do Not Call (DNC) lists is a critical [...]
We’re Here for You: Every Step of the Way with CallShaper Support
At CallShaper, client support isn't just a feature, it’s part [...]
The Power of Call-Backs: A Win-Win for Customers and Agents
No matter how streamlined your call center process is—from intuitive [...]
How TAS Software Boosts Customer Satisfaction for Small Businesses
Starting and running a small business can be incredibly exciting [...]