4 Tips for Writing a Positive Script
Having an easy-to-navigate and interactive scripting interface like that [...]
CallShaper FAQ: Does CallShaper record calls?
CallShaper FAQ: Does CallShaper record calls? Each month, we [...]
Not All Auto Dialers Are Created Equal
In the early days of call centers in [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
CallShaper FAQs: Can I use CallShaper with my cell phone?
Each month, we will be highlighting a question we [...]
New to CallShaper? Breaking Down the Three Application Types
One of the things that CallShaper prides itself on is [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
5 Ways Supervisors Can Oversee in Real Time
CallShaper’s cloud-based platform allows for all members of a [...]