When new customers begin using CallShaper, we strive to make the transition as simple and as painless as possible. By providing a robust help center, customized trainings and offering “white glove” customer support, we are always there when agents or supervisors have questions about the dialer. But perhaps even more important than the support we offer is our Zapier integration, which allows you to effortlessly connect CallShaper to any other applications or software you are using to run your business.
Zapier is a web-based platform that connects all your apps and automates your workflow. Essentially, it does all the tedious and time-consuming tasks that you don’t want your agents spending time doing themselves, like sharing customer information between CallShaper and your in-house database. Thanks to Zapier, you can create an automated process in which your agents enter information in CallShaper during a call and that information is automatically sent to and saved in your database. Or if you call a customer and get their voicemail, you can create another process that will trigger a follow-up email to be sent to that customer. That means that instead of your agents spending time doing data entry or sending follow-up emails (just to name two possible scenarios), they will be able to spend that time connecting with customers or increasing sales. As of now, Zapier is compatible with over 3,000 apps, so there is a good chance you will be able to connect any platforms or apps you are already using with CallShaper from the moment you begin using the dialer. And with easy-to-use templates, you don’t need to have an IT background to connect your apps, just like you don’t need one to use and maintain CallShaper.
The best part: Zapier’s team plan costs $299 per month billed annually, while the company plan will run you $599 per month. But with CallShaper, you get the ease and convenience of Zapier integration included in your CallShaper subscription. Interested in learning more about the business-optimizing features you get with CallShaper? Request a demo today.