Congratulations! The business you’ve started is growing rapidly. Perhaps you’ve hired more people or increased your advertising efforts. All in all, business is booming, and you’re starting to wonder if it may be time to add a call center to your business. Here are the questions you need to ask that will tell you whether or not you need a call center to continue growing and expanding.
Are you struggling to keep up with customer inquiries?
If you’re getting a backlog of calls and emails from existing customers about your products or a plethora of potential customers reaching out and expressing interest, you may need a team of people to help you respond to all of these inquiries in a timely and patient manner.
Is your lead acquisition outpacing your ability to pursue them?
Perhaps you’ve paid for leads but other priorities have gotten in the way and you haven’t been able to pursue them. Or your leads are time-sensitive and you are starting to fall so far behind that when you finally get to them they may no longer be viable. In either of these cases, you might need more people to help you take advantage of your lead acquisition efforts.
Do your customers need more robust support?
It’s possible that you’ve created an incredible product that requires a bit of training or practice to get used to and to use optimally. If you are fielding so many customer support requests that you are unable to provide adequate support to every customer to the point that some are leaving frustrated or unsatisfied, you may need more people to help.
Are you not a people person?
Maybe you are more of an ideas person. Or a big-picture person. Or an in-the-weeds, technology person. All of these people have the potential and the ability to build a thriving business, but that doesn’t mean they are the best suited to interfacing with customers. If your business model requires that, you may want to hire some folks who are better equipped to do so.
Are your customers worldwide?
You may be in a situation where none of the above questions apply to you. But you might have customers all over the world and logistically speaking you simply can’t be available for all of them all the time. If this is the case, a call center that employs people in different time zones can be a massive help.
Once you decide it’s time to add a call center to your business, CallShaper has all the tools you need to make it a success. Contact us today to learn more.