agents

Three Tools to Optimize Agents’ WFH Experience
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Three Tools to Optimize Agents’ WFH Experience

Contact Center Equipment

Three Tools to Optimize Agents’ WFH Experience

The number of call center agents working from home [...]

By Tia Johnson|2021-01-28T14:57:50-04:00January 28th, 2021|Contact Center Equipment|0 Comments

How Good is Your Training? The Importance of Scorecards
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How Good is Your Training? The Importance of Scorecards

Contact Center Equipment, Contact Center Management Techniques

How Good is Your Training? The Importance of Scorecards

Operating a business or a campaign using a call [...]

By Tia Johnson|2021-01-08T12:38:27-04:00January 8th, 2021|Contact Center Equipment, Contact Center Management Techniques|0 Comments

Three Tips for Call Center Agents Working from Home
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Three Tips for Call Center Agents Working from Home

Contact Center Management Techniques, Contact Center Philosophy

Three Tips for Call Center Agents Working from Home

Being a call center agent is an independent job, so [...]

By Tia Johnson|2020-04-10T15:24:18-04:00April 10th, 2020|Contact Center Management Techniques, Contact Center Philosophy|0 Comments