CallShaper Productivity Features: 4 Upgrades to Boost Agents
In today’s fast-paced contact center world, your team can’t [...]
In today’s fast-paced contact center world, your team can’t [...]
The Telephone Consumer Protection Act (TCPA) continues to be [...]
No matter how streamlined your call center process is—from intuitive [...]
Starting and running a small business can be incredibly exciting [...]
The Key Focus of Every Customer Call When a [...]
If you operate an inbound call center, abandoned calls are [...]
Gaining new clients requires a combination of strategies: using marketing [...]
Whether you are running an inbound or an outbound call [...]
Metrics have always been an incredibly important part of [...]
The TCPA and the rules and regulations within are, [...]