4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are Impacting Call Centers
Do you remember the days when it was normal and [...]
CallShaper Is Here to Help
At CallShaper, we pride ourselves on being available for our [...]
Asking These Questions Will Help You Solve Customer Problems Faster
We’ve talked extensively about the importance of active listening [...]
States Are Passing Laws Against Robocalls—And It’s a Good Thing
We’re only a little over halfway through 2023, but [...]
4 Ways to Take Advantage of the Slow Season
Just as most businesses that operate call centers experience seasonal [...]
Meet Our Partners! Part 2
At CallShaper, our goal is to give our customers the [...]
This is The Best Way to Handle Customer Complaints
Regardless of the industry you work in, the business you [...]