3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
Why the Right Technology is Crucial for Attracting New Clients
Gaining new clients requires a combination of strategies: using marketing [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]
Understanding CallShaper’s Three Key Applications
One of CallShaper’s standout features is its ability to [...]
4 Training Challenges Call Centers Face
The quality of the training you provide for your [...]
AI in Telephone Answering Services
Telephone answering services have evolved in two key ways [...]
Enhancing Call Center Efficiency with CallShaper’s Dialer Options
In the fast-paced world of call centers, the right [...]