4 Training Challenges Call Centers Face
The quality of the training you provide for your [...]
AI in Telephone Answering Services
Telephone answering services have evolved in two key ways [...]
Enhancing Call Center Efficiency with CallShaper’s Dialer Options
In the fast-paced world of call centers, the right [...]
Hot Topics in Compliance: DNC Registry Record Keeping
One of the most important aspects of compliance for [...]
Call Center Trends to Watch in 2024
As we move into 2024, the call center industry [...]
Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the [...]
Optimizing Operations: Three Potential Roles for BPO Call Centers
Call centers play versatile roles across various industries, with [...]
The Evolution of Telephone Answering Services
At one point in the not-too-distant past, telephone answering [...]
3 Ways Home Services Businesses Benefit from Outbound Calls
As an industry, many home services companies live and [...]
Hot Topics in Compliance: One-to-One Consent
At the end of 2023, the FCC officially modified the [...]