Why Long-Term Customer Success Should Drive Every Call
The Key Focus of Every Customer Call When a [...]
Why Your Telephone Answering Service Should Be Cloud-Based
If your small business isn’t growing as quickly as you’d [...]
3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
Inside the World of Dispatch Call Centers
Not all inbound call centers are focused on traditional customer [...]
Why the Right Technology is Crucial for Attracting New Clients
Gaining new clients requires a combination of strategies: using marketing [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
4 Strategies to Enhance Virtual Training for Call Centers
With more call center agents working from home—whether part-time [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Strengthening Customer Relationships for Long-Term Success
Every thriving business experiences periods of rapid growth where [...]