Call Centers Are Returning to North America. Here’s Why
Everyone in the call center industry knows that historically, offshore [...]
Everyone in the call center industry knows that historically, offshore [...]
There are many different types of businesses and industries [...]
In today’s rapidly evolving regulatory landscape, staying compliant with [...]
Consent, and whether or not the customer has given [...]
Telephone answering services are useful to many more businesses than [...]
In today’s economy, when many customers are looking for [...]
The hope of all call center managers is that [...]
On February 15, 2024, the Federal Communications Commission (FCC) [...]
Here at CallShaper, we’re all about efficiency in 2024. [...]
The call center industry is always evolving and changing. [...]