Three Questions to Ask Before Moving to the Cloud
There are numerous benefits to moving your call center [...]
CallShaper FAQ: Does CallShaper record calls?
CallShaper FAQ: Does CallShaper record calls? Each month, we [...]
3 Strategies for Effective Remote Training
In early 2020, the majority of call centers were [...]
Not All Auto Dialers Are Created Equal
In the early days of call centers in [...]
What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
CallShaper FAQs: Can I use CallShaper with my cell phone?
Each month, we will be highlighting a question we [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
Contact Maximization Strategies
You probably spend a lot of money on media to [...]