4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Understanding the Differences: Call Centers vs. Answering Services
While most people have interacted with call centers in [...]
3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]
AI in Telephone Answering Services
Telephone answering services have evolved in two key ways [...]
Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the [...]
Optimizing Operations: Three Potential Roles for BPO Call Centers
Call centers play versatile roles across various industries, with [...]
The Evolution of Telephone Answering Services
At one point in the not-too-distant past, telephone answering [...]