Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the [...]
3 Ways Home Services Businesses Benefit from Outbound Calls
As an industry, many home services companies live and [...]
Hot Topics in Compliance: One-to-One Consent
At the end of 2023, the FCC officially modified the [...]
How Supporting Your Agents Supports the Customer
When it comes to measuring the success of a [...]
Determining Whether to Outsource Your Call Center
The volume of calls to call centers can fluctuate [...]
Exploring 5 Types of Call Routing for Inbound Call Centers
In an ideal scenario, every customer call to a [...]
Call Centers Are Returning to North America. Here’s Why
Everyone in the call center industry knows that historically, offshore [...]
Hot Topics in Compliance: Consent
Consent, and whether or not the customer has given [...]
4 More Businesses That Would Benefit from a Telephone Answering Service
Telephone answering services are useful to many more businesses than [...]
FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]